Skip to main content
AT&T Community Forums
D

New Member

 • 

3 Messages

Tue, Jun 2, 2020 12:20 AM

Fire Tablet will not register to DTV

Problem: DirecTV app on a Kindle Fire tablet continually fails to register with DVR. Problem is limited to the my Fire tablet: my Samsung is registered and working. Problem started about a year ago: this tablet had been connected properly until the app became unstable so I reinstalled it and then couldn't register it. Under app settings -> Receiver Control my DVR is listed as available (with a little green light) with a correct IP address yet continues to fail to register.

Troubleshooting tried:

-Reinstalled DTV app on tablet.

-Reset DVR

-Reset router and confirmed within the router settings that tablet and DVR are on the same Wifi channel.

-Reconfigured network settings on the DVR, including manually changing the IP address. Tablet found the new modified IP under Settings -> Receiver Control yet still wouldn't register.

-After all this mucking around, tried resetting DVR and reinstalling app again and confirmed router was properly connecting with both devices and the problem persists.

Responses

Brand User
ATTHelp

Community Support

 • 

124K Messages

a month ago

Let's see if we can get your app working on your Kindle Fire, @DavidAshby.

 

What is the version of software of your Kindle Fire?

 

Here is more information if you are having trouble registering your device with your DVR. We also recommend that your troubleshoot your kindle and make sure is connected to the internet.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

 

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

3 Messages

So my Fire Tablet is connected to the same WiFi network as the Genie. I can also control the Genie from the Tablet. It will not allow me, however, to register the Genie. I have unistalled and reinstalled the DTV app on my tablet. Same results.

New Member

 • 

3 Messages

Found the issue. Needed to clear the cache memory on my Kindle Fire from previous installation. Thank you.

Brand User
ATTHelp

Community Support

 • 

124K Messages

Awesome, @DavidAshby.

Glad to hear that you got your Fire tablet working again. Please feel free to reach out to us if you need anything else in the future.

We're always here to help. Thank you for being part of the AT&T family!




Yetty, AT&T community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question