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Contributor

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3 Messages

Sun, May 5, 2019 4:42 AM

Expiration Date of Recorded VOD Program?

On the genie, for a downloaded (in my playlist) on demand program (NOT PPV, but from one of the networks to which I'm subscribed), where can I see the expiration date?

 

I see this BEFORE I download it, but after, I cannot find it anywhere.   Workaround is to either delete it myself and search again for it to see the date, or to view the item in the playlist on an old, non-genie receiver in another room, where it always displays the expiration date.

 

Has the Genie left this crucial feature out still after all these years?

 

Thanks.

Responses

Brand User
ATTHelp

Administrator

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113.7K Messages

a year ago

Hi @jsbuyer!

Thank you for reaching out to us here, we'd love to answer your question about On Demand! On Demand recordings expire after exactly 30 days. You can also view this article on On Demand to get general details.

Let us know if you have further questions!

Yetty, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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4 Messages

Why are my posts immediately deleted?

Contributor

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4 Messages

Yea, got one to work.
Your statement is absolutely not true, I have recorded VOD programs that are well over a year old, but you didn't answer the question, let me rephrase, why do I have to keep an old DVR hooked up to my system to see when my recorded VOD programs are going to be auto-deleted?

Contributor

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3 Messages

a year ago

@Yetty, 30 days from when?  When I download it?   When it aired?  When it was first available for download? etc.... 30 days in general as a constant has not been my experience ever for the type of content I'm talking about.  It always varies.

 

For example, I just downloaded the Billboard music Awards this past Saturday from my local NBC DirecTV On Demand channel.   By viewing the entry for it in the playlist on one of my older, non-Genie DirecTV DVRs, it showed me it would expire 5/8/19 12:00 AM, which is obviously way less than 30 days from when I downloaded it.   I believe it aired live last week, so 30 days ago is not when it first aired, either. 

 

I'm hoping you or anyone else out there has an answer not just for the specific show I mentioned above, but a way for me to find out all the varying expiration dates of downloaded television shows.

 

Thanks.

Brand User
ATTHelp

Administrator

 • 

113.7K Messages

a year ago

Hi @jsbuyer!

Thank you for reaching back to us! For On demand, some programing is available at no extra cost as per your package subscription and some are available for Rental. The authorization period could be 24 hours,48 hours, 72 hours or up to seven days. You can be watched multiple time during the authorization period.

The authorization period is not determined by us. The time of rental varies based on how you order and the receiver type and features. Titles rented and recorded to DVRs most likely are stored on the DVR for 30days, sometime can get auto deleted to create space or until the you delete the title, but adult titles automatically deleted after 24 hours.

Hope this helps!

Yetty, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

3 Messages

a year ago

Hi, to restate my original question, in my playlist, on the Genie, WHERE does it display the exact expiration date for a given downloaded program?

 

I have not found the expiration date displayed on the Genie, but only displayed on older non-Genie DirecTV DVRs.

 

Thanks!

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