Equipment return issue
I briefly had DirectTV back in Aug 2018. I cancelled right away. The installer took some equipment back with him and I returned the rest via UPS. I was provided the ATT return process. I just rec'd a collection notice (June 2020) for $48.15. When I called, the rep was rude (Employee # D6V5RS9). She told me the equipment went to a ATT warehouse and not Direct TV. So this is my issue? She told me to get the UPS shipping ref #. Are you kidding me? From almost 2 yrs ago? I heard nothing about this from Aug 2018 until now and they expect me to do this for them. I told her to speak to ATT and she said she couldn't. Really??? I told her to talk to the Tech who did the install. She laughed at me!! It's funny that I asked her to speak to an internal employee but she can seriously ask me to find a UPS # from almost 2 yrs ago??? What a sad company this is. I told her to come get the satellite that is still on my roof. It's worth more than $48. They won't do that either. What a joke!!!!!!