Announcements

For the latest on our response to Coronavirus (COVID-19), click here.

Contributor

 • 

2 Messages

Tue, Sep 11, 2018 10:44 PM

DVR to DVR transfer

My Genie gave up on me last week and I lost all recordings  and settings. Is it possible to transfer from old to new Genie?

Responses

Accepted Solution

Official Solution

litzdog911

ACE - Sage

 • 

53K Messages

2 years ago

Unfortunately no.   And even if you could, with a defective/dead old DVR, there would be no way to transfer them anyway.  Hopefully you can find those recordings via OnDemand or as repeats and record them again. 

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

2 Messages

2 years ago

Thank you. I was looking forward to watch my almost full capacity
recordings during the autumn time. The companies should provide a solution
to let customers enjoy their saved contents.
shannon02

ACE - Expert

 • 

19.2K Messages

2 years ago

DTV is for time shifting programs not long term storage and when the hard drive fails there is nothing you or DTV can do to recover anything from it.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
mdram4x4

ACE - Master

 • 

9K Messages

2 years ago


@DIRECTTV2 wrote:
Thank you. I was looking forward to watch my almost full capacity
recordings during the autumn time. The companies should provide a solution
to let customers enjoy their saved contents.

some do, like dish, but it still wont work on a dead hard drive or dvr


----------------------------------------------------------------------------------------------------------------------
Anything below the is a signature :
Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
AT&T TV – All Your Entertainment In One Spot.  Learn more…