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Tutor

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9 Messages

Wed, Sep 16, 2020 5:33 AM

DVR not recording properly..

My wife has the Detroit Tigers as a team favorite team. She has set them to record all games and set the stop time 1 1/2 hours late.  

If the game records at all it stops in a shorter time then the 1 1/2 hour extension.  We can no longer depend on the dvr to record as scheduled!

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ATTHelp

Community Support

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133.7K Messages

8 days ago

@magnumrtawd

 

There's no standard time frame for when equipment should be upgraded. A receiver can work for several years, and sometimes only a few.

 

If you have more questions, let us know.

 

Aminah, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

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133.7K Messages

11 days ago

Hello @magnumrtawd, let’s get your DVR recording properly again.

 

First we would like to clarify a couple of things.

  • Is there any kind of error code or message when attempting to watch the program that partially recorded?
  • Did you have any severe weather during the time of the recording?

The items above could cause a partial recording, otherwise we can follow these steps to verify everything is working correctly.

 

Press the Dash button which is located on the bottom left hand side of the remote control below the number seven. This will bring up a message that should say “SWiM: Connected” if it is not connected we may need to check your cables to make sure they are hand tight.

 

Next we will test the recording functionality.

  • Attempt to record a live broadcast
  • While it is recording attempt to change the channel

If there was an error message when attempting to change channels we will want to look into that specific message or error code and troubleshoot the issue.

 

We hope this helps @magnumrtawd, please let us know if we can be of any further assistance.

 

@KaneB, AT&T Community Specialist

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Tutor

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9 Messages

10 days ago

No error codes. Passed all other tests  No weather problems. I unplugged and rebooted

the DVR HR54-500. its 4 or 5 years old. Recorded ok today. 

Brand User
ATTHelp

Community Support

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133.7K Messages

9 days ago

Hi @magnumrtawd, thank you for your update on your DVD recording issues.

 

We will continue to monitor this thread if you are experiencing anymore issues.

 

If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!

 

Lafayette, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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9 Messages

9 days ago

How often should this dvr be upgraded?

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