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New Member

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2 Messages

Sat, Jun 6, 2020 1:44 PM

DTV our. Message says, “DELETE A LOCATION. Your accounonly autholocations. You must remove 3 locations???????

DTV our. Message on screen says “DELETE A LOCATION. Your account is only authorized for 0 locations. You must remove 3 locations. ???? Bill is auto pay so...?

Responses

Cstarman922

Employee

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564 Messages

a month ago

I would try the following, in this order:

-Reset your Genie receiver. this is your main box. You can reset this by pressing the red reset button either on the front (its behind a little access door) or on the side depending on the model you have. 

-If the reset did not work would suggest refreshing your receivers. you can do this by following the instructions on the web site below:

https://www.att.com/support/article/directv/KM1044884/

-If neither of these worked you will have to call in (1 800 531 5000). An agent will be able to see what boxes are listed on the account and will be able to resend activation to the receivers. 
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

You’re awesome...well, we shall see in a minute! ;) Thank you much!

Cstarman922

Employee

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564 Messages

Hopefully this does it. I believe the last person was able to resolve the issue by step 2.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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