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Tutor

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1 Message

Sat, Nov 2, 2019 7:18 PM

DISTORTED PICTURE, PICTURE FREEZING

HAVE A LOT OF CHANNELS WITH DISTORTED, PIXELS MESSED UP AND FREEZING.  NOT ON ALL CHANNELS BUT ON A LOT LIKE 231, 245, 247, 206, ETC.

Responses

Contributor

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1 Message

3 months ago

Same in Southern California - all channels.  Tried unplugging and rebooting - did not help.

Contributor

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2 Messages

3 months ago

Reset Receiver, reset satellite and Refreshed signal.  Signal strength from 92 to 98 on all normal sats and transponders.  Channels 206,209,213,219,220,229,231,232,236,241,242,244,245,247,248,249,252,254,265,269 are all jacked up!  Probably more, but I know its not me, my satellite or my equipment!

Contributor

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1 Message

3 months ago

Same thing in St. Louis , MO. Reset receivers and Genie 2 to no avail. I agree, most of the 200s channels.

billybob2

Mentor

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53 Messages

3 months ago

Having the same problem.  Specifically with channels CNNHD, foodhd, comhd, hgtvhd, etc...  Picture is garbled, sound is mostly ok.  Zipcode 52803

Contributor

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1 Message

3 months ago

Us also in Alamogordo, NM

Anonymous

New Member

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25.7K Messages

3 months ago

Same situation here in Miami Beach, FL

Contributor

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1 Message

3 months ago

I was watching my tv without an issue and at about 2 pm certain channels started pixelated specifically CNN (Ch 202) and 220, 206, 217, 216. I have not been able to watch the programs on these channels I haven’t checked all my channels but some are working. I know for certain these aren’t. Is there a system wide issue? When might I expect this to be corrected ?

Angry customer

Ronald 

Contributor

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1 Message

3 months ago

Same in Illinois! Tried everything. Been on hold for an hour!

Contributor

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1 Message

3 months ago

Same for me, seems to be only channels that have 'play from the beginning' feature.  If I hit the back arrow to activate the play from beginning feature, then the playback looks good.  Tried recording a good channel, and that recording also looks good.  

Contributor

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1 Message

3 months ago

Same in Mississippi, local channels okay. Pixelated on lower 200 channels, which is what we need to watch  football!! Called and was disconnected after being on hold for 10 minutes called back been on hold over an hour. Reset receiver, signal strength great. I don’t think anyone is answering technical problems, on eternal hold. This is very poor customer service! 

billybob2

Mentor

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53 Messages

3 months ago

Having the same problem,but with different channels like CNNHD, COMHD, FOODHD, HGTVHD, etc..zipcode 52803

 

 

Contributor

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2 Messages

3 months ago

I Am wondering why only certain channes are coming I distorted.    How can I fix this issue I have been on hold for way too long still waiting for technical support?

Contributor

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1 Message

3 months ago

finally spoke with someone on the phone they are saying the problem has just been brought to their attention it is 3:52pm in NC but will not be resolved until tonight, or tomorrow. Problem within their system.  I was on the phone for 2 hours on hold before I ever spoke with someone.  If this is customer service, its a JOKE!

I see posts with time stamps as early as 12:30 today, but its just been acknowledged as a problem! again JOKE!

 

billybob2

Mentor

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53 Messages

3 months ago

Having the same problem here, zipcode 52803.  Many other people posting the same issue.

Contributor

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1 Message

3 months ago

Were having the same issue it starts on channel 206. From there on its random. And I just had the technician leave my house because I was having another issue with my genies.