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7 Messages

Fri, Sep 18, 2020 8:48 PM

DirecTV set up through a J-tech audio extractor

I have a theater set up with a Sony 4K projector and a Sonos-Arc sound bar. Source material (like Netflix via internet or a DVD player) goes through a J-tech (JTD18G-H5CH) audio extractor to the sound bar and projector and works great. The coax that feeds the extractor comes from a MSPLIT8R1-03 DirecTV SWM. My DirecTV DVR (HR54-500) will work if connected to the red-center out on the SWM (there is only one of these). For any other out port, the video comes through the extractor to the projector fine, but there is no sound whatsoever. I would like to have my DirecTV mini (C51-700) be the DirecTV source so I can keep my DVR on a different floor, but when I hook up the mini it shows only video and no sound whatsoever no matter what SWM port I attach it to (even the red; all other out ports have yellow centers). Is there an output sound compatibility that the DVR has that is not passed on to the minis (like an EDID format)? Can I split a coax signal at some point to use a mini with my theater set up?

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Brand User
ATTHelp

Community Support

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136.7K Messages

a month ago

Let's work on getting your audio back on track @abbottbob.

 

We want to clarify a few questions and provide some troubleshooting ideas to make sure we get the best resolution as quickly as possible.

  • Are the receivers all connected in a media center centralized location?
  • Was the HR54-500 originally in the room with this setup or was it the mini receiver that was originally connected?
  • The HR54-500 is the device you would want to be connected to the coax cable that leads to the red port on the splitter. Unless you have an external SWM Power Inserter in which case that would be the device that you would want connected to the red port on the splitter.

The mini receivers have the same audio coding as the Genie receiver. So we would recommend checking the Dolby setting on your mini receiver

  1. Press the Menu button on the remote
  2. Scroll down and select Settings
  3. Right arrow on the remote until you get to Audio
  4. Select Dolby Audio
  5. Change it to the other option then it is currently set to and then his exit on remote to see if audio starts.

Please get back to us with the answers if that setting change does not resolve so we can be of better assistance @abbottbob.

 

Bryan, AT&T Community Specialist

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7 Messages

a month ago

Thanks, Bryan. Changing the Dolby setting did not resolve the issue. As far as the questions you posed:

 No, they are not all together in the same spot. We started with a new home theater installation which was set up in our basement only for streaming and DVD because the installation people were not sure DirecTV could be connected through our Apple TV and they did not think of separately connecting it. After a few weeks, my wife decided she wanted to try and set up DirecTV so we could watch Sunday Ticket on our new home theater. At first we tried to hook it up using a mini from a bedroom TV (the DVR is in our family room which is on our main floor). Video worked, but no sound. The J-tech folks thought it might be an audio format issue. When we first moved the DVR to the basement we hooked it up to an out port on the swm-splitter that was yellow in the center (all out ports were yellow-centered except one- the red). No sound. For some reason, in trying to figure things out, we accidentally hooked it up to the red port and voila! Sound and video worked just fine. I still don't know what the magic red port is. One small issue we have is that now, with the family room TV working off of a mini (the DVR is in the basement with the theater) there is about a full minute lag when turning the TV on until the video and sound come on. It's like it is going through a re-boot or something. That's why I was seeking advice that would allow us to run the theater off of the mini and move the DVR back to the family room. We have found that nothing works unless the DVR itself is attached to the red port, AND that the only port that will work with the J-tech extractor is the red-port; hence, the DVR is downstairs. I was wondering, what if I put a slitter on the satellite input and have one arm go into the SWM and the other direct to the mini. Would that work?

shannon02

ACE - Expert

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21K Messages

a month ago

It makes no different what port on the SWM splitter the mini is connected to.  The mini works when connected to its normal TV and if you connect it straight to the Home Theater TV it will probably work also, if so then it is the A/V receiver that has the problem.

 

The red port is the power pass through port that allows power to go to the dish.

(edited)

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New Member

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7 Messages

a month ago

Hmmm. Well, there IS no A/V receiver. Just a projector, a sound bar and an audio extractor. That's it! And everything works fine for streaming and DVD playing. Does the DirecTV DVR have a receiver functionality that the mini does not? That could be the issue. BTW, the mini I am using works fine hooked to any SWM port IF it is connected to a TV. It just won't work with the theater set up.

Brand User
ATTHelp

Community Support

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136.7K Messages

a month ago

Thanks for the explanation on your setup @abbottbob it helps give a better visual.

 

We appreciate you also testing the Dolby Digital to rule out a compatibility issue there. Since the mini works when plugged into a TV, but not through the audio extractor we need to try to rule out compatibility or come up with alternative connection options.

  1. Is it possible to bypass the extractor and plug an audio source directly from the mini receiver into the soundbar? This will help rule out any kind of compatibility issue or a weird coding issue that we are not aware of.
  2. If that is not possible, does your projector have an audio out that can be used to where we plug the mini directly into the projector and then use the audio out on the projector to see if audio passes through to the soundbar without using the extractor?

We want to get your audio working as seamlessly as possible.

 

Bryan, AT&T Community Specialist

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New Member

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7 Messages

a month ago

This is what I did:

I left the DVR hooked up and turned everything on to be sure I was getting video and audio. Next to the operating DVR, I set up a mini previously tuned to the same TV cable channel the DVR was running, turned it on and then took the HDMI cable attached to the extractor audio output (which goes directly to the sound bar) and plugged it into the mini, which was hooked up to the SWM/splitter through a yellow port. No sound, but video continued because the DVR was hooked up and running.

Regarding your second suggestion, we do not have an audio out on the projector and there are no unused, accessible cables from the ceiling mount of the projector to the area in the next room where all the other stuff is located.

BTW, the mini does have both a "digital audio" port (phono type plug) and an "A/V Out" port (which is a round ten-pin port). DirecTV was going to send us a connector which would transition from this A/V Out port to the sound bar HDMI as well as send us an updated mini that could display 4K (I think the one they originally installed in 2017 was made in 2015). When I got the confirmation e-mail the fine print said it would lock us into another two year agreement with almost $250 cancellation penalties. The mini was being sent free, but if we just bought/leased it it would have been $99. I thought this was predatory, especially since it was not mentioned on the phone call, so I cancelled it. However, do you think if I find that connector it would work? Regardless, I'm starting to think (based upon another comment I received from the Community) that the mini does not have a receiver-type functionality associated with sound that the DVR does have.

shannon02

ACE - Expert

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21K Messages

a month ago

Hate to bust your bubble but the C61K mini doesn't have the A/V output jack to use the composite 10 pin din cable.  You also need an HR54 Genie/HS17 Genie2 to get the 4K channels.

(edited)

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New Member

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7 Messages

a month ago

As I mentioned in the original post, I have the C51-700 mini. I am not familiar with electronics lingo so I don't know exactly what a "10 pin din cable" is, but my mini definitely has a port (about 3/8" round) on the back labeled "A/V out" and it has three rows of tiny holes with: three holes on top, four holes in the middle, and three holes on the bottom row. That sums to ten; hence my reference to a ten pin port. We knew about the need for the upgraded mini for 4K, but is that part of the sound issue we are having?

Brand User
ATTHelp

Community Support

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136.7K Messages

a month ago

Thanks for the information on what you have done @abbottbob.

 

It is sounding more and more like compatibility with something converting through the audio extractor and the mini receiver. Is it possible to connect using an digital audio cable from the mini receiver to the audio device?

 

Please let us know if this is a possibility @abbottbob.

 

Bryan, AT&T COmmunity Specialist

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7 Messages

a month ago

Perhaps. I just need to find a cable and any adapter needed to transition to HDMI, which is what the sound bar cable is. Is a "digital audio cable" a standard term I can search the internet for? I'll give it a try and let you know if I find those items.

shannon02

ACE - Expert

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21K Messages

a month ago

DTV calls the cable that plugs into that jack a 10 pin din cable, they have 2 models the composite one has a red/white audio and yellow video RCA outputs, the component one has red/white audio and red.green.blue video RCA outputs.

 

Digital audio coax is the correct name.

(edited)

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Brand User
ATTHelp

Community Support

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136.7K Messages

a month ago

Sure thing, @abbottbob.

 

We will be here awaiting your response. Thank you for keeping us updated. Talk to you soon!

 

Ariel, AT&T Community Specialist

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New Member

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7 Messages

a month ago

OK, I have now connected the mini directly to the sound bar without going through the extractor. I used the 10 pin A/V output port, connecting that cable (which had RCA connectors at the other end) to a cable/connection device with RCA female connections and an HDMI port on the device. Video worked but no sound.  This would seem to suggest that there is probably not an extractor compatibility issue but rather an audio compatibility deficiency in the mini engineering design (compared to the larger and presumably more sophisticated DVR). If that is a correct guess, then unless there is a way to add that compatibility to the mini in some way it seems like what I want to do is just not mechanically possible? In other words, the mini may not only be a mini physically, but mentally also!

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