Announcements

For the latest on our response to Coronavirus (COVID-19), click here.

Tutor

 • 

5 Messages

Tue, Feb 18, 2020 5:13 PM

directv equipment

how do I find my directv equipment specifications

Responses

Accepted Solution

Official Solution

mdram4x4

ACE - Master

 • 

9K Messages

a month ago

look behind the door of weach box, or on the back, maybe bottom


----------------------------------------------------------------------------------------------------------------------
Anything below the is a signature :
Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

mobilemax

Employee

 • 

796 Messages

a month ago

Hello,

Here’s a great and easy comparison tool: https://www.directv.com/technology/compare_receivers

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Juniper

ACE - Expert

 • 

18.4K Messages

That comparison tool is too general. There are differences between all 4 models of Genie (HR34, HR44, HR54, HR54R1) for example. Even gives misleading information (connect 8 TVs wireless to the Genie when it doesn't mention WVB or that you are not allowed to use them all at the same time because of tuner limits). It also is info before the Genie-2 (HS17) existed.

The tool more highlights key features but in more of a perspective from a sales point of view. I would highly suggest checking exact model numbers and discussing with actual users of the equipment for accurate comparison.

(edited)

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

 • 

18.4K Messages

a month ago

What models are each of your boxes?

What kind of specs are you trying to figure out?

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
AT&T TV – All Your Entertainment In One Spot.  Learn more…