For the latest on our response to Coronavirus (COVID-19), click here.
DirecTV Equipment Return Scam
I reduced service on 1 Genie Mini in Sep. 2017. After multiple calls, emails and chat bots requesting a return kit, one never came. I tried returning to an ATT store (an actual store, not an authorized retailed), but was told they don't accept equipment.
Finally, a customer service rep provided me an address in Memphis to ship the equipment. I paid for the shipping myself and shipped the Mini and remote.
Still, in March I received a charge of $190 for the equipment. I have had to call each month. TWICE I have been told that a credit would be issued, but it would take two billing cycles to process. I was last told this in August. When I received my bill for October, the charge remained. When I called last week, I was told there was nothing anyone could do because it was past the 120 day claim mark.
This is highly unethical, and I believe is an actual revenue stream for the company. The fact that a company would charge such high costs to customers with no ability to return the equipment is outrageous. I think because of this, we may have to switch to FIOS, as we have used them in the past and found their customer service to be much more helpful.