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Tutor

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5 Messages

Sun, Jul 8, 2018 4:06 PM

Directv audio out of sync

I have two TV's with Directv.  One main Genie HD receiver and one mini genie.  On both, the audio is out of sync with the picture.

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Brand User
ATTHelp

Community Support

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124.2K Messages

2 years ago

Good morning @rshort40,

Based on other users experiencing similar issues in the forums, you may need to reconfigure your audio and video cables connecting from the genie, to your soundbar, to your T.V.

Please let me know if this works out for you.


Mihai, AT&T Community Specialist

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Brand User
ATTHelp

Community Support

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124.2K Messages

2 years ago

Hello @rshort40, I certainly understand how annoying that is, let’s get your audio issue fixed!


Have you tried resetting your genie by pressing the red reset button?


Please let me know if that solves your issue!


Mihai, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

2 years ago

I have tried resetting both my main Genie DVR and Mini Genie and that didn't help.

shannon02

ACE - Expert

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20.2K Messages

2 years ago

Some TVs have a lip sync control.

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Tutor

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5 Messages

2 years ago

Thanks.  I have two 2018 Sony XBR TV's and I don't see a lip sync setting. I have a Sony soundbar on one of the TV's that has an audio delay setting.  I tried fiddling with that setting but for some reason that doesn't seem to help. I have the same problem whether I use my external sound systems or just the TV speakers.  However, the sound and picture are perfectly synchronized when watching Netflix so I know the problem is with Directv.  I have a super-long cable (maybe 70 - 100 feet) from my satellite dish to my DVR and the picture is not that great so maybe the cable is the issue. 

shannon02

ACE - Expert

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20.2K Messages

2 years ago

The coax has nothing to do with it.

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Tutor

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5 Messages

2 years ago

That worked for the Sony XBR TV with the soundbar (Sony HTZ9F)! Now the picture and audio from Directv are in sync (Setup: Genie HDMI to > Soundbar HDMI, then Soundbar HDMI ARC > TV HDMI ARC).  I did notice that the audio when watching Netflix is now a little out of sync but not too bad (Netflix setup is Ethernet > TV > HDMI ARC to soundbar).  Now I have to tackle the other TV - The challenge there will be that the receiver is an older Denon that lacks an HDMI ARC connection and the ability to pass through a 4K signal.  Current setup with audio sync issues is Genie HDMI > Sony XBR TV HDMI, then TV Digital Optical cable to Denon Reciever.  I will try switching that one to Genie HDMI > Denon HDMI, then Denon HDMI to TV HDMI. My reason for not doing this in the first place is my older Denon is not 4K compatible. For Netflix I will use the Digital Optical to my Denon and hope that the Denon auto-senses the audio source (HDMI when watching Directv and Digital Optical when watching Netflix).

shannon02

ACE - Expert

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20.2K Messages

2 years ago

Try using the Genie's optical output if your's has it, otherwise you need a digital audio to optical converter to the Denon

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

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124.2K Messages

2 years ago

Hi @rshort140,

I’m glad you got one of your T.V. audio’s synched! Please let me if you get the other one resolved or you need help with anything else, we're always here!

Mihai, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

It worked for me and I thank you sincerely as the out-of-sync was driving me absolutely nuts! I thank you from the bottom of my heart. J Parris 

Teacher

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7 Messages

a year ago

This just started after having dtv for several years. I just bought a 4K HDR tv and Everything has been fine for months. NOW all of a sudden the out of sync audio starts. If att’s only solution is to give the genie the ARC hdmi port then that’s just plain silly. Especially off a genie. That spot is reserved for high end gaming consoles/PC’s that actually use all the functionality. 

 

I’m seriously just about done with the whole service. Nothing but problems since ATT aquired the company. If I can’t get a serious fix in the next couple days I’m done. My setup isn’t that complicated. HDMI from the genie to the tv. Doesn’t get much more simple. If it can’t be in sync with that setup then I don’t know what to tell you. 

 

And the outsourced customer service is about as helpful as a brick would be. 

Contributor

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3 Messages

10 months ago

My Tv gets put of Sync, Can't seem to get help with this problem I push the reset on side and it last for awhile hate to leave Direct TV but if its not corrected in the next few days I'm going o go to another carrier

mrwheat

Mentor

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22 Messages

10 months ago

It happens to me on specific channels only. Att please fix! 

Tutor

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4 Messages

8 months ago

I also have the same problem with Direct TV and a HR24.  I have a brand new Denon 4K receiver, HDMI going from direct tv into the receiver, receiver out into my TV.  No issues with audio timing from any programs from my apple TV, just from Direct TV. It varies from channel to channel how bad it is.  Both my receiver and TV have adjustments, I can make it better but not perfect.  And of course that then throws my apple TV out of sync.

I am tired of my wife yelling at me about this.

Contributor

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3 Messages

8 months ago

My TV is out of Sync so bad I have to push the reset button about 3 times a
day Can you all do something about this problem

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