DirecTV Anywhere - cannot connect to home wifi network
On my laptop, I'm trying to use the "stream at home" option on directv.com. The site informs me that my laptop is not conneted to my home wifi network. I know that I am connected to my home network (the same network my DVR is connected to). I also confirmed that both the IP address on the DVR and the IP address on my laptop are on the same IP range.
I called DirecTV's technical support. After some troubleshooting (reseting the DVR and restoring the default network settings on the DVR), the technician informed me that the "stream at home" option is currently not working site wide for any platform (laptops, android devices, ipads, etc...). There is no mention on the site that DirecTV Anywhere (or specifically, the "stream at home" option) is currently unavailable. I also can stream live TV through the app on my iPad, so I know the service works through the app.
Could someone at DirecTV please confirm if the "stream at home" option is working? If the service is working, could someone please assist with getting the "stream at home" option to recognize my laptop is on my home wifi network?