Skip to main content
AT&T Community Forums



2 Messages

Sat, Jun 6, 2020 1:06 PM

Direct tv on demand receiver says receiver is not ready for downloads up to 3 hours

I have direct tv and a genie receiver and when i try to watch on demand shows it says receiver is not ready for downloads for 3 hours. i reset receiver and internet is connect. please help.


Brand User

Community Support


124.1K Messages

a month ago

Hey, @Kristieleigh. We'd be glad to help get your On Demand feature working again.


Did you have any trouble with this before or was it working until now? Since resetting alone had no effect we'd recommend Refreshing your Service to resend channel information and authorizations, and then Restarting your Genie receiver again 5 minutes later. These 2 steps in tandem should help.


Let us know how it goes!


Ramses, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question