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2 Messages

Tue, Oct 16, 2018 5:59 PM

Direct tv equiptment scam

Cancelled direct and returned equiptment at my local ups store. Now direct is sending me to collections because they say they haven’t received it. This is a SCAM. I did return it.  Called them multiple times and they give me different answers every time. I’m DONE!!! Reporting them t!!!    [Edited to comply with Guidelines]


Brand User

Community Support


124.5K Messages

2 years ago

Hello @jmecham23
To fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

Charles, AT&T Community Specialist

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ACE - Expert


21.1K Messages

2 years ago


Check the receipt from UPS to make sure it matches the missing equipment and when it was delivered.


Not a scam, but certainly an issue somewhere along the way. Hope you get it sorted out.

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