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New Member


2 Messages

Wed, Jan 22, 2020 4:42 AM

Direct TV app playlist not updating

I have deleted and reinstalled the app multiple times, reset the direct TV box, but still the app won't update. Cannot call tech support again, got totally frustrated, lady could not understand me at all. Asked to speak to a supervisor, she kept putting me on hold and trying again, then deleted my password for the att account, after I told her multiple times that was not the issue, it was with the app. Does anyone have an answer as to why the APP does not update the playlist to what you have on the DVR??


Brand User



108.4K Messages

4 weeks ago

We'd love to help with your app playlist, @Dustland!

What device are you using? Did you reboot your router? Is your mobile device connected to internet?

We appreciate the steps that you have taken, we'd appreciate your patience as we suggest further steps to help.

To get started, we recommend that you clear cache on your device, uninstall the app, refresh your device, reinstall the app, reset your router and receiver then reconnect your app to your DVR to see if that helps with updating your playlist.

You can view this great article to get tips on how to get help with mobile DVR registration and  check out this forum support article to get tips on how to Troubleshoot your DIRECTV app not working.

Let us know if this helps and we're here if you need further assistance.

Yetty, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member


2 Messages

As you can see from my original post this has been done already