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New Member

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3 Messages

Tue, Mar 31, 2020 2:48 PM

Defective Wireless Receiver - For one Room

I have a defective receiver numbers are listed below:

How can a get a replacement?

Thanks - DJ

Responses

litzdog911

ACE - Sage

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53.2K Messages

2 months ago

What exactly isn't working?

What model number?

You'll need to call DirecTV for a replacement. Realize that Call Centers are currently slammed due to coronavirus staffing issues.

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

@litzdog911

Thanks for the reply, but I was hoping to avoid the call center and just request a replace online. BTW -

Model # C41W-100

It will not boot up - it's for sure a bad box...

Thanks DJ

New Member

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3 Messages

@litzdog911

Forgot to ask on the previous email - what is the best number to call for the call center?

litzdog911

ACE - Sage

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53.2K Messages

@djlr4u 1 800 531 5000

There's no other way besides calling. Sorry. Be patient.

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.