Close captioning on Genie
I am 63 years old extremely hard of hearing. I can't wear my hearing aides while watching TV due to reverberation. I watch using closed captioning. For the past few weeks, on and mostly off, my Genie is only showing half of the dialog. I've read everything I can find regarding this issue and I believe it's a known issue. I have done everything to attempt to resolve the problem to no avail. This is only a problem on the Genie DVR, not the 2 remote units or the other 3 HR22 receivers I own in my house and RV. Today I spent 45 minutes on hold only to be disconnected when someone finally came online to help. I then spent another 30 minutes on hold and finally was connected to a representative. He told me, sorry..He's unaware of any problem. I asked what that meant. I was told their wasn't any problems he could find regarding closed captioning, so their wasn't anything he could do to help me. I asked what I needed to do to resolve the problem and I swear I must of ask him personal questions about his family! He got rude and said... He'd send the problem to "Broadcasting" wow....this is the kind of service I would expect from AT&T, not DirectV....oh wait... that's right it is AT&T-Directv now. I have no idea what I'm suppose to do now. I have my RV setup with a Directv satellite system so I'd hate to have to switch to Dish. I'm also physically handy capped and spend most of my day in the bedroom in front of the TV. The Genie is in the bedroom because I can record 6 shows at the same time. I guess Directv doesn't care about losing customers or they would train their employees better...or is this the new AT&T training?