Can’t use 4K and have DVR connected to internet at the same time.
This is more of a statement for anyone looking for answers like I was a few days ago. My 4K went out in the middle of a program while watching on 11/9. I spent the better part of 2 hours, first doing all the self troubleshooting, then on the phone with tech troubleshooting (basically doing the same thing I had already done-resetting devices and such). Don’t even get me started about why there is no tech support beyond what you can do yourself if you can read the steps on their website. Only to end with needing a technician to come out on the first available date of 11/13 to “check my connections”. Since I was not at all satisfied as service has been fine for months and NOTHING changed, I started messing with my DVR settings. I disconnected internet from the DVR and my son yells from the other room that the 4K box is working. I left it disconnected until the tech got here only to find out it is apparently a software issue they are now working on. Should get an update to the receiver when they figure it out, although I don’t know (and tech didn’t know) how customers will know when they can reconnect their DVRs to the internet. Is there some notification service I am not signed up for to get a notice when they have known issues like this? It is just a shame that a company as big as AT&T Direct TV can’t set up simple notifications to let people know issues exist instead of wasting EVERYONE’S time waiting on a tech to walk in the door to tell you to disconnect internet from your DVR. I was his 3rd call today for the exact same issue and he had NO time frame, NO answers other than disconnect internet from DVR and wait for software update.