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Mentor

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48 Messages

Tue, Dec 13, 2016 1:03 PM

Can't program remote to control volume on Samsung TV

First off I have two remotes with my HR54-200. We have the old RC65RB (we kept it for the stop button which the new remotes don't have) and a newer RC73.

I received a new Samsung UN70KU6300 TV yesterday. I think it is considered DirecTV ready as it it's remote operates the satellite receiver (albeit with only a few buttons on the remote).

Using the old style DirecTV remote I tried to program it to control the volume of the Samsung. For the first time in my history I literally went through all 20 or so codes and none of them worked.
I also tried the new remote where it tries to set it up automatically and that failed.

Additionally I saw where it said to use the code 54000 for DirecTV ready Samsung TVs but that failed as well.

The volume is actually running through an Onkyo receiver but that worked fine with my Sony I had prior. I set up the DirecTV remote for a Sony and it would change the volume through the reciever when it was on.

Any help appreciated.

Thanks

Responses

Brand User
ATTHelp

Administrator

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112.9K Messages

3 years ago

Hello @thundermustard,

 

Sorry for your inconvenience with finding a remote code.  When we type in just “Samsung” on the DIRECTV Remote Control Code Lookup tool, it suggests 10812.   If this doesn’t work, please chat with us so we can further troubleshoot with you.

 

Thanks.

 

-ATTDIRECTVCare

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

3 years ago

01/28/2017 - I'm having the same problem -  I have a Samsung UN70KU630DFXZA and I can't get volume to work with any of the 28 codes on DTV's webiste.  I think the problem is with the Genie Receiver that I have, HR44/700 software 0xca9,Wed 1/4.  The reason that I believe it's with the HR44 is that I had the Samsung connect to a wired client prior to connecting to the Genie server and the volume worked fine.  I also had a Sharp TV connected to the Genie and I had the same problem of the volume control not working.  When I go to setup the remote and it selects the Samsung code, it initially works during testing but once you select done and get back to live TV it doesn't work.  All DTV functions work, as well as turining on/off except for the volume.

Thanks

Brand User
ATTHelp

Administrator

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112.9K Messages

3 years ago

Hi @rudyelias,

 

Try programming the Genie remote by pressing mute and select then use the remote code lookup tool.

 

-ATTDIRECTVCare

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

2 Messages

3 years ago

I tried all 28 codes on the AT&T DIRECTV site and audio didn’t work with an of them. I think it’s an issue with the HR44 receiver ...
Brand User
ATTHelp

Administrator

 • 

112.9K Messages

3 years ago

Hello @rudyelias,

 

Sorry for this inconvenience.  There’s some troubleshooting steps in the Having trouble with your DIRECTV remote article that we recommend trying first.  Please double check this Remote Control Code Lookup once more and if none of these codes work, please chat with us here so we can further troubleshoot.

 

-ATTDIRECTVCare

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

2 Messages

4 months ago

I had the same problem and finally found this code works:

13382

New Member

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1 Message

THANK YOU SO MUCH....I TRIED EVERY CODE ON DTV CODE PAGE AND NONE OF THEM WORKED SO I WAS USING 2 REMOTES AND I HATED IT...I TRIED THE CODE YOU POSTED AND IT WORKED SO THANK YOU SO MUCH!! UR GREAT!!!

Contributor

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2 Messages

4 months ago

13382

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