Announcements
HBO Max - where HBO meets so much more!

Contributor

 • 

2 Messages

Mon, Dec 10, 2018 4:19 AM

Cannot connect DVR with tablet app

I generally try to do my own searching so have done a fair amount of troubleshooting over the past 3 days and am out of ideas.

 

Problem: DirecTV app on a Kindle Fire tablet continually fails to register with DVR. Problem is limited to the one tablet: my iPhone and my wife's iPhone and iPad register/download/watch as per normal. Problem is also new: this tablet had been connected properly until a few days ago when the app became unstable so I reinstalled it and then couldn't register it. Under app settings -> Receiver Control my DVR is listed as available (with a little green light) with a correct IP address yet continues to fail to register.

 

Troubleshooting tried:

-Reinstalled DTV app on tablet.

-Reset DVR

-Reset router and confirmed within the router settings that tablet and DVR are on the same Wifi channel.

-Reconfigured network settings on the DVR, including manually changing the IP address. Tablet found the new modified IP under Settings -> Receiver Control yet still wouldn't register.

-Turned off External Device usage from the DVR Whole House settings, then turned it back on.

-After all this mucking around, tried resetting DVR and reinstalling app again and confirmed router was properly connecting with both devices and the problem persists.

 

I watch 95% of my TV via this tablet and would appreciated a resolution. 

 

Responses

Brand User
ATTHelp

New Member

 • 

120.6K Messages

a year ago

Hi @N4CDLAW,

 

We appreciate you taking the time to make sure that we are aware of the issue and want you to know that technicians are already working toward a resolution as quick as possible. We apologize for this inconvenience.

 

Dee, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

1 Message

a year ago

Hello Dee,

How are we coming along with this solution you mention?

 

CS

Contributor

 • 

1 Message

a year ago

I'm having the same exact issue with my tablet.. Was hoping to have found a solution here... 

Contributor

 • 

3 Messages

a year ago

The same was happening to me. I think is the new version that makes the fire tablet to not register. I fixed the problem by downloading the normal Directv app not the one specific for fire tablets.