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Tutor

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6 Messages

Sun, Feb 25, 2018 6:06 PM

Can not connect to wireless internet

I changed the wireless router in our home and ever since I cannot connect to on demand. All other devices including the smart tv can connect to the wireless yet the directv does not. We spoke to two Directv Customer service reps last night and they told us to call our internet service provider. The internet is working fine. Pass the buck much? Then they wanted to sell us a service package to have someone come out and fix their equipment! No way. This seems like it should be a simple fix. 

Responses

Accepted Solution

Official Solution

shannon02

ACE - Expert

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19.2K Messages

2 years ago

While in the internet setup select Advanced setup then reset network.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
litzdog911

ACE - Sage

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53K Messages

2 years ago

What DVR model do you have?

Have you tried repeating the DVR's Network Setup?

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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6 Messages

2 years ago

The DVR model is HR44-500. I believe we tried the network reset with customer service on the phone. Thanks for any other help.

litzdog911

ACE - Sage

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53K Messages

2 years ago

It's more than just a "network reset".  You'll want to repeat the HR44's Network Setup so that it can see your new WiFi router. Or, better yet, perhaps you can connect the HR44's ethernet port directly to your home network router?

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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6 Messages

2 years ago

Thank you. How do we perform the network setup?

Anonymous

New Member

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25.7K Messages

2 years ago

Network Setup can be done by following steps below :

1. Press MENU button

2. Select "Settings"

3. Select "Connect Now," press SELECT

4. Select "Set Up Wireless,"

5. Select the desired Wireless Network from the list, press SELECT on remote to continue

6. Enter password for wireless connection using on-screen keyboard.

7. Select "Continue," press SELECT

8. A confirmation screen should appear, select "Done" 

Tutor

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6 Messages

2 years ago

D8E06E66-A205-414F-8DA2-7E26DEB14D33.jpeg

 

After going to settings and then settings and help, this is the menu (pic attached). We haven’t seen set up wireless in any of the menus. 

shannon02

ACE - Expert

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19.2K Messages

2 years ago

 Select internet setup.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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6 Messages

2 years ago

And then it asks to reset up the wireless. Are other devices connected? Yes. Then it can’t find it and suggests calling the internet provider. I thought this was a different network reset to find the new router. 

Tutor

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6 Messages

2 years ago

Thank you Shannon02! I it fixed this morning. 🙂

shannon02

ACE - Expert

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19.2K Messages

2 years ago

You are welcome.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

2 years ago

After I completed all the steps a thousand times, and had a tech from AT&T come out. The tech said it was my router. So I called my internet provider, they preformed a check on the router, and said that the router was fine. I then contacted AT&T again. They requested that I perform all the set-up with them. It still will not connect! They were supposed to have someone call me with a tech from both companies,and send me an e-mail in 2 hours. Neither one happened. Still isn't hooked to my internet. SHOULD I PAY FOR THE SERVICES THAT I AM SUPPOSED TO HAVE. 

Tutor

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4 Messages

a year ago

When I try to connect my wireless to my Direct TV I get a message saying the name has changed. I've been using CenturyLink should I be using something else? 

 

 

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