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Contributor

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3 Messages

Sun, Mar 11, 2018 10:22 PM

Can a Direct tv genie remote ever control netflix?

I can use the genie to get to netflix as an app on my smart samsung, but once in it, the remote doesn't do anything, and I have to go back to the samsung remote. Is there any way to avoid using 2 remotes? The genie won't control my amazon prime either. I've tried repprogramming the remote to no avail. Perhaps something not mentioned by the Direct TV sales guy in the big box store? 

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Accepted Solution

Official Solution

litzdog911

ACE - Sage

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53.2K Messages

2 years ago

DirecTV remotes cannot control your SmartTV features or its apps.  I use a Logitech Harmony remote to control everything. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

litzdog911

ACE - Sage

 • 

53.2K Messages

2 years ago

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

2 years ago

Thanks so much!

Contributor

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3 Messages

2 years ago

What kind of harminy remote? Do you need to purchase the home hub or is it some kind of universal remote?

shannon02

ACE - Expert

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20.5K Messages

2 years ago

Those are not DTV employees in a store they are third party company employees that send new orders to DTV and usually don't know anything about how DTV receivers work.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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