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New Member
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3 Messages
Calls from Directv about software and signal updates
On Thanksgiving, my parents are being repeatedly and aggressively called about needing software updates for their Directv units from a foreign call center. I believe this is a scam to gain information from my parents, but to make sure, can we have verification on if there is a change needed for the hardware. A change in the satellite is a reason given for this change.
Responses
litzdog911
ACE - Sage
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53.4K Messages
2 months ago
Most likely a scam.
But DirecTV is phasing out older standard definition only equipment. What DVR/Receiver models do your parents have?
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Constructive
Employee
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17.8K Messages
2 months ago
100% scam updates are done via satellite well known scam
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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JosephMagus
New Member
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3 Messages
2 months ago
h44/100 for the main unit - it does the hi def signal through the HDMI cabling.
(edited)
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litzdog911
ACE - Sage
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53.4K Messages
2 months ago
If they already have HiDef equipment, then it's definitely a scam.
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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JosephMagus
New Member
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3 Messages
2 months ago
Thank you!
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Juniper
ACE - Expert
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25K Messages
2 months ago
Calls about a "software" update are a scam. They are trying to use a real DirecTV situation to con people to fall for their scheme.
DirecTV is shutting down the MPEG-2/SD-only feeds which requires many people to swap their equipment.
The H44 is the Genie Lite, which is MPEG-4/SD and HD capable, and uses the new SWM setup exclusively. So that says they have nothing to replace. As long as they don't have a D or R model on a separate cabling and dish system (such as detached garage, RV, etc.) then there is nothing required to replace.
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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shannon02
ACE - Expert
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21.8K Messages
2 months ago
This was sent to
messages on the DVR
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Constructive
Employee
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17.8K Messages
2 months ago
@shannon02 finally they are announcing this
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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Juniper
ACE - Expert
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25K Messages
2 months ago
Specifically for this type of scam: Prepaid Card Scam | AT&T Cyber Aware
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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