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J

New Member

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3 Messages

Thu, Nov 26, 2020 6:24 PM

Calls from Directv about software and signal updates

On Thanksgiving, my parents are being repeatedly and aggressively called about needing software updates for their Directv units from a foreign call center. I believe this is a scam to gain information from my parents, but to make sure, can we have verification on if there is a change needed for the hardware. A change in the satellite is a reason given for this change.

Responses

litzdog911

ACE - Sage

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53.4K Messages

2 months ago

Most likely a scam.  

But DirecTV is phasing out older standard definition only equipment. What DVR/Receiver models do your parents have?

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

 • 

17.8K Messages

2 months ago

100% scam updates are done via satellite well known scam

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

3 Messages

2 months ago

h44/100  for the main unit - it does the hi def signal through the HDMI cabling.

(edited)

litzdog911

ACE - Sage

 • 

53.4K Messages

2 months ago

If they already have HiDef equipment, then it's definitely a scam. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

2 months ago

Thank you!

Juniper

ACE - Expert

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25K Messages

2 months ago

Calls about a "software" update are a scam. They are trying to use a real DirecTV situation to con people to fall for their scheme.

DirecTV is shutting down the MPEG-2/SD-only feeds which requires many people to swap their equipment.

The H44 is the Genie Lite, which is MPEG-4/SD and HD capable, and uses the new SWM setup exclusively. So that says they have nothing to replace. As long as they don't have a D or R model on a separate cabling and dish system (such as detached garage, RV, etc.) then there is nothing required to replace.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
shannon02

ACE - Expert

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21.8K Messages

2 months ago

This was sent to

messages on the DVR

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

 • 

17.8K Messages

2 months ago

@shannon02  finally they are announcing this 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Juniper

ACE - Expert

 • 

25K Messages

2 months ago

Specifically for this type of scam: Prepaid Card Scam | AT&T Cyber Aware

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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