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Sat, Mar 28, 2020 4:00 AM

Box keeps losing connection

For the last several months now we can be watching tv and all of a sudden a screen comes up that says "Check that the device is connected properly, then try turning on the device by selecting the button below." Here's what it looks like:

It has happened at least a dozen times over the last week alone. We have never touched anything, we're just watching a program and this pops up. Then it goes through the receiver check, setup etc. Very annoying.



ACE - Sage


53.2K Messages

2 months ago

That's a message from your TV, not your DirecTV box.

Verify that the HDMI cable is properly secured at both ends.

What DVR/Receiver model number do you have?

If that box is constantly resetting itself, that might also cause this message when the DirecTV box's video signal disappears. In that case your box should be replaced. Call DirecTV.

ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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