Announcements

For the latest on our response to Coronavirus (COVID-19), click here.

New Member

 • 

1 Message

Sun, Feb 23, 2020 8:23 PM

Bought new tv

So I bought new lg tv and need help connecting it to my direct tv . I have matched the hdmi and I am stuck on the direct tv page asking to press menu I’m doing it but it just keeps refreshing , not allowing me to add a pin or anything. Can anyone please help .

Responses

Juniper

ACE - Expert

 • 

18.7K Messages

a month ago

Sounds like the TV is trying to add a built-in RVU Client which you are not setup for. Make sure the TV's input (some call it Source) is on the exact HDMI input you are plugged into (HDMI-1, HDMI-2, etc.).

If that doesn't work, more info is needed. What model box? Did you only swap TVs or did you change anything else in the setup?

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
AT&T TV – All Your Entertainment In One Spot.  Learn more…