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Thu, Sep 24, 2020 4:28 PM

Blue box stays on every channel after watching SportsMix (channel 205) - please help

I have a blue box stuck on every channel for the past 5 days and it won't go away.  I was watching the US Open golf on the SportsMix channel which highlights one of four channels showing at once.  


The blue box highlight now shows no matter what channel I am on and is obviously ruining my TV viewing experience.  I attached a couple pictures of my screen on various channels.


Has anyone seen this?  I have restarted the Genie box per the Menu instructions a few times but the box remains.

Please help!




New Member


87 Messages

a month ago

I have not seen or heard of this happening but I can offer a few ideas. Sounds like you have reset the genie box - was this the mini or the main genie that was reset? 
Have you tried another input (ie Roku, Netflix, Amazon Prime, OTA antenna)? Does it still occur? 

Try resetting everything - unplug  the TV, the Main Genie and mini(if needed) then plug in and restart in order - TV,  then the main Genie, the mini if needed. 

I am not sure if this will work but it is what I would try. 

This is a customer to customer forum - not AT&T customer service 

 I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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