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1 Message

Sat, Jun 8, 2019 3:02 AM

Black screen with “acquiring guide data”

Electricity went off for a few seconds, then came back on.  Now I have a black screen displaying “acquiring guide data”

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Brand User
ATTCares

Administrator

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107.6K Messages

7 months ago

Hi @lbksminnie,

 

We will be delighted to assist you! Please follow the steps below:

 

Press the {MENU} button then choose Search&Browse, Smart Search, and press {SELECT}. Input
the following into the search window:
'CLEARMYBOX'
then press SELECT. Then with “All” highlighted press {SELECT} again. The DVR should reboot by
itself within a few seconds. It’s going to take a while to reboot but when it’s done, it will have cleared and everything should return.

 

Hope this helps!

Lafayette, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.