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1 Message

Sat, Jun 8, 2019 3:02 AM

Black screen with “acquiring guide data”

Electricity went off for a few seconds, then came back on.  Now I have a black screen displaying “acquiring guide data”


Accepted Solution

Official Solution

Brand User



108.5K Messages

8 months ago

Hi @lbksminnie,


We will be delighted to assist you! Please follow the steps below:


Press the {MENU} button then choose Search&Browse, Smart Search, and press {SELECT}. Input
the following into the search window:
then press SELECT. Then with “All” highlighted press {SELECT} again. The DVR should reboot by
itself within a few seconds. It’s going to take a while to reboot but when it’s done, it will have cleared and everything should return.


Hope this helps!

Lafayette, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.