Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 3/31. See all protection plans.

Tutor

 • 

6 Messages

Sat, Jan 13, 2018 3:00 AM

Are the Genie 2 issues resolved?

I planned to upgrade my equipment so I could get available 4k programming.  I requested an HR54 to replace my existing HR24.  I also have an HR44.  The rep said I couldn't have two Genie servers, which I understand, so settled on replacing the HR44 with the HR54, but then she said to get 4k I need the mini also and since the new DVR has 2TB of storage, I wouldn't lose any space if I also exchanged the HR24 with the mini.  It's time for my free upgrade, so I said fine, but when I went to check on my order online, it's showing a Genie 2 instead of the HR54. Are the issues with the Genie 2 fixed?  I don't see any info online about issues after mid-Dec, so I'm hoping the issues have been fixed.  Also, does the Genie 2 really come with 2TB of space, or is it really only 1TB?  For some reason, she put the order in for 2 mini's & the Genie 2, but when I called they said it wouldn't be a problem, since the tech will just take the extra mini back with him, but it's made me not be confident in what she told me, since there was never a discussion about needing 2 mini's.

Responses

Accepted Solution

Official Solution

shannon02

ACE - Expert

 • 

18.6K Messages

2 years ago

No there are still bugs in the software, yes 2TB and a 7 tuner cap as the account will not allow any other DTV receivers only minis.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

Juniper

ACE - Expert

 • 

17.8K Messages

2 years ago

Genie-2 still has post launch bugs. it is a 7 tuner max (cannot be increased) shared between TVs. It feed Clients to each TV and will not work with anything else.

 

You could order a 4K upgrade to the C61K Mini Genie Client to replace the regular HDDVR. Tech on site would have to complimentary swap the HR44 for the HR54 to be compatible. Recordings are lost on any DVR that is replaced as they cannot copy over.

 

I highly discourage against a 4K upgrade if you only have 2 TVs and already have a Genie and regular HDDVR. You have 7 tuners and 1.5TB space between them. Replacing your regular HDDVR means you lose the recording space and tuners reducing you to 1TB and 5 tuners. If the Genie-2 were more reliable than it would have been an option to consider for a 1-2 TV household. There are only a couple true 4K channels so I suggest keeping your current setup for more mileage out of the system. If you still consider the C61K (getting HR54 in the process) upgrade for 4K then below is the additional info you need.

 

4K Requirements:

 

HR54 Genie on non 4K tv (Can connect to a 4K tv, but will not provide the 4K feed to it).

C61K Mini Genie Client (wired only at this time) on 4K tv.

Remember Client has no tuner of its own, uses 1 from the Genie.

4K tv must support HDCP 2.2, HDMI 2.0, and 60fps (frames per second)

Directv Installation, 4K tv must be there

Package Select or above as of 12/15/2016 (used to be only Ultimate or Premier). So only the Family package will not get 4K service at all.

 

At this time there are only three 4K channels. 1 regular, 1 select sporting events, 1 PPV.

Even if you have multiple C61K or RVU clients, only one tv can be using a 4K channel at a time.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

Juniper

ACE - Expert

 • 

17.8K Messages

2 years ago


@DTVorange wrote:

The Genie 2 would Give him 500 more Gigs of recording space. Why is it not Encouraged?


Because the Genie-2 is buggy and the Genie setup can give more capability and flexibility. Let me list the differences using a common 3 TV setup (living room, 2 bedrooms for many people).

 

Genie (HR34, HR44, HR54). If you have the HR34, get it warranty replaced as HR44/HR54 have major improvements over the 1st generation Genie.

With 2 HDDVRs has 2TB total built in space (1TB + 500GB + 500GB)

9 tuners (Genie 5, HDDVRs have 2 each)

Picture in Picture (PiP) feature

If Genie goes down for any reason such as cat unplugging power cord (personal experience) other receivers (not Clients) still work.

Separate hard drives so the recording playlists can be sorted, or even hidden (such as parents DVR hidden from kids or living room)

Receivers (not Clients) can be taken in an RV or to a vacation home/cabin as they do not need to stay connected to the Genie.

Just one box per TV, so 3 TVs is 3 total boxes.

HR54 Genie can support one 4K Client at a time using the 2 true 4K channels (3 if you count the PPV channel)

 

Genie-2 (HS17)

2TB built-in recording space.

7 tuners. This is hard cap shared with all TVs, no way to increase as it forbids anything but Clients on the account.

Clients are fed only 1 tuner each so there is no PiP feature.

Goes down, all TVs go down as they cannot work independently

1 Hard drive, so 1 playlist. No sorting or hiding of playlist available.

Cannot just pick up a box or 2 and travel for RV, cabin, etc. It stays put.

Headless server tower that sits by itself and feeds Clients to each TV. So have 1 box more than TVs as it sits by itself.

Intended to support two 4K Clients at the same time using one of the couple 4K channels.

Still buggy since launch last year.

 

The Genie-2 is too restrictive and buggy a design to recommend at this time. If the bugs were fixed, it might be considered for a 1 or 2 TV household if you want two TVs using the limited 4K content at the same time. Otherwise you will get more mileage, and certainly at this time reliability, out of a regular Genie. Also replacing a Genie and HDDVR with Genie-2 and Clients means you lose all the recordings you already have as there is no way to transfer.

 

If recording space is the concern, that can be increased. DirecTV boxes each support external eSATA hard drives if the internal one is not large enough for you. The internal is disabled while the external is connected (to prevent transferring of recordings) so external must be larger to make it worth it.

 

HDDVR has 500GB (since HR22) internal. Supports up to 2TB external.

Genie has 1TB internal. Supports up to 4TB external (officially). Other users have reported using up to 12TB successfully, but I find 4TB plenty. (Get externals for others if you need more).

Even using externals, Genie and HDDVRs can still sort/hide playlists unlike the Genie-2.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

Juniper

ACE - Expert

 • 

17.8K Messages

2 years ago


@rickwhoo wrote:

I have a Genie Gen 3 with 3 Minis.

 

I'm looking to upgrade.

 

I will be purchasing a 4K TV in the very near future.


Assuming that you mean the HR54, then you have a couple reasonable upgrade paths instead of the Genie-2.

 

1. Upgrade a Mini to a HDDVR. Gain 2 tuners, 500GB recording space, and as it has independent processing it takes some load off the Genie. And unlike Clients, can work even if Genie doesn't.

 

2. After you have the 4K TV, upgrade a Mini to 4K getting the C61K. This would gain the 2 channels in 4K (plus a PPV channel). The C61K goes on the 4K TV itself, HR54 on a non-4K TV.

 

There is no monthly cost difference between these 2 options or your existing setup as same number of TVs and you have full receiver services already. In the end the best setup may be Genie, 2 HDDVRs, and the C61K on your 4K TV as this gives you 9 tuners which is more than the Genie-2 has, more reliability, and you can still enjoy the couple 4K channels. Remember upgrade normally only covers one box. As the one-time lease cost of an HDDVR is $199 and Mini is $99, if you get more than 1 box I would use the free upgrade to get the HDDVR so you pay the smaller cost for adding the Mini on the order.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

6 Messages

2 years ago

Thank you for the response.  I think I'm going to call them back and ask them to either send the HR54 instead or cancel the upgrade because it doesn't sound like it's random issues for just a few people.  It sounds very wide spread and it's just not something I'm willing to accept for a paid service, knowing beforehand about the issues.

Tutor

 • 

6 Messages

2 years ago

Thank you for the details.  Now that I see the whole picture, I definitely agree.  It's not worth it to upgrade. I will cancel the install.  Maybe in time, they'll work out the bugs and it'll be worth it but for now, I'm happy with what I have and there aren't any issues so I'll stick with it. 

Tutor

 • 

7 Messages

2 years ago

I have 3 HD TVs and 2 4K. I recently upgraded to Genie2. On demand and dtv movies not working. So is there a way around this where I can get the 4K resolution on my 2 4ks and also get the

on demand feature back? In layman’s terms please. Lol. Direct tv tech been here twice and replaced tower but 48 hours in the feature still not working. Are they not aware of this issue??? Anyway, can you suggest anything? 

Tutor

 • 

4 Messages

2 years ago

We have been fighting with our Geni 2 all week.  Will not stay on.  Constant search for receiver warning.  No picture.  When it is rebooted it sometimes resolves for an hour or two; or it will simply stop and pause for the day.  Two techs have been out.  Say it is a software problem.  Downgrading will turn into a new investment for some reason?  Ridiculous.  Why release something that only has problems.

 

CC

Teacher

 • 

7 Messages

2 years ago

As long as there are issues we should get credits on our bills. 

Tired of pictures freezing routinely. 

Juniper

ACE - Expert

 • 

17.8K Messages

2 years ago

I can only assume they had to meet some sort of deadline with the release of the Genie-2 (HS17). The bugs showcase it was released too early. Also it is a downgrade from a regular Genie in that it doesn't support other boxes except Clients meaning you are hard capped on tuners, no Picture in Picture (PiP) feature, and if the main box goes down so do all your TVs since Clients cannot work by themselves unlike regular boxes. All that sacrifice so you can access one of the 2 true 4K channels (3 if you count the PPV) on 2 TVs at the same time instead of just 1 TV at a time with a HR54 setup with the Client only on the 4K TV itself.

 

In my opinion a Genie and 2 HDDVRs beat out the Genie-2 setup.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

6 Messages

2 years ago

We have had our Genie 2 since Oct. 2017. The problems were persistent until recently. The Genie just flashed an update this past week. The picture freezing via C61 has not happened since. It does however, happen via C41 wireless clients.  Also, we have had 15 tuners since installation. 

Tutor

 • 

4 Messages

2 years ago

hi. May I ask where you reside as I heard during one of my many calls that
they were rolling out updates via geographical locations. I just received
a new tower today and once installed it is doing the exact same thing. No
change. A third tech and his supervisor are coming out Friday. At least
you give me hope because we have all wired clients. Seven but still
wired. How long was you battle from start to finish. Thank you for your
reply.

CC

Teacher

 • 

7 Messages

2 years ago

I'm in Wharton Tx
50 miles SW of Houston.

Tutor

 • 

6 Messages

2 years ago

We are in Los Angeles and have the HS17 Genie 2 since October 2017.
Juniper

ACE - Expert

 • 

17.8K Messages

2 years ago


@RugbyGuy wrote:

We have had our Genie 2 since Oct. 2017. The problems were persistent until recently. The Genie just flashed an update this past week. The picture freezing via C61 has not happened since. It does however, happen via C41 wireless clients.  Also, we have had 15 tuners since installation. 


If you truly have 15 tuners I take it you have a Genie (possibly the 2nd gen HR44), but not the Genie-2 (HS17)

 

The Genie-2 (HS17) has 7 tuners. So it can be tuned into 7 channels (recording or watching TV) at once. So you can run up to 7 Clients if nothing is recording. To have 15 tuners would be a regular Genie (HR34, HR44, HR54) which is 5 tuners and mix of other receivers (DVRs have 2 tuners each, non-DVRs have 1 tuner each).

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.