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1 Message

Sun, Oct 21, 2018 4:37 PM

All channels in guide say no information available

Every single channel says no information available on my guide? I have reset it and tried typing in “clearmybox “ and it now can’t find the network connection. Football game in 15 mins. Please help


Accepted Solution

Official Solution

Brand User



114K Messages

a year ago

Hey @Griffin2,


We don't want you to miss a single yard, so let us help!


You may have to Refresh your DIRECTV equipment service authorizations. You can do this online, just follow these steps:

  1. Go to Account overview > My DIRECTV > Manage my plan.
  2. Choose Refresh service under Manage & learn about equipment.
  3. Select Refresh Receiver.
  4. Wait 5 minutes. Your DIRECTV service may be interrupted during the refresh process.

After 5 minutes, if refreshing didn’t fix the problem, try restarting your receiver. Learn how to reset your DIRECTV receiver.


Let us know if this helped!


Rury, AT&T Community Specialist

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