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1 Message

Thu, May 30, 2019 3:58 AM

Acquiring guide data

We had a storm power got knocked out for a brief time now all TVs in house say acquiring guide data and top light on genie is flashing


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Official Solution

Brand User



107.5K Messages

8 months ago

Hi @Hooch81 ,


We're happy to help! Try troubleshooting your service with the Troubleshoot and Resolve Tool to get back up and running. Be sure to sign in first to get options specifically for your account and receivers.


Let us know how it goes!


Aminah, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.