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KWC001

Teacher

 • 

16 Messages

Sun, Feb 12, 2017 10:43 PM

771 - Signal loss on satellite in 1.

I have an HR44 and an HD tv. Worked fine for a long time, but the last 3 months I get this signal loss message on about half the channels (Choice package). Lately the fox news channels 359 and 360 are out. Never had this before.

I have the HD net package and only the Sony movie channel comes in. Most of the 200 and 300 series channels are out. I live in North Texas. I had the dish serviced in Oct. 2015 and got a new receiver (HR44) and remotes. I am tired of this.

Responses

Accepted Solution

Official Solution

KWC001

Teacher

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16 Messages

3 years ago

Solved. I realigned the dish myself. Every channel is now coming in fine. Thanks.

shannon02

ACE - Expert

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19.9K Messages

3 years ago

The 359/360 are DNS channels that you shouldn't be getting unless you have an RV account or waivers from your local channels unless you don't have any.

771 is usually a dish alignment problem if you will post all your sat signals on at least 2 tuners we can tell you for sure otherwise there are videos on youtube to will help if you want to DIY or call DTV for a tech $50 covered if you have the protection plan.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
KWC001

Teacher

 • 

16 Messages

3 years ago

The fox channels 359 and 360 are standard in the Choice package. What are you talking about?

What is DNS channels and RV account?

litzdog911

ACE - Sage

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53.2K Messages

3 years ago

@shannon02 was mistaken about those Fox channels.

 

99% of these problems are caused by dish misalignment. Please post back with your signal readings for each satellite's transponders (and both tuners if applicable). You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners.

Fill in your readings for each satellite and tuner using these examples. A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):


Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 x x x x x x x x
9-16 x x x x x x x x
17-24 x x x x x x x x
25-32 x x x x x x x x

Satellite transponders (11 total at 119º)
[Not present with Slimline 3 dish. Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA x x x
25-32 x x x x x x x x

Satellite transponders (11 total at 99º(ca))
[National HD channels]
1-8 NA NA NA NA NA NA NA NA
9-16 NA NA x NA x x x x
17-24 x x x x x NA x NA

Satellite transponders (14 total at 99º(cb))
[National HD channels]
1-8 x x x x x x x x
9-16 x x x x x x NA NA

Satellite transponders (16 total at 103º(ca))
[National HD channels]
1-8 NA NA NA NA NA NA NA NA
9-16 x x x x x x x x
17-24 x x x x x x x x

Satellite transponders (14 total at 103º(cb))
[National HD channels]
1-8 x x x x x x x x
9-16 x x x x x x NA NA
17-24 NA NA NA NA NA NA NA NA

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

3 years ago

101 (A)
0s on everything

119 (B)
1-8 na across
9-16 na across
17-24 na na na na na 99 77 0
25-32 0 99 100 99 0 99 100 100

110 (C)
1-8 na na na na na na na 0
9-16 na 0 na 0 na na na na
17-24 na across
25-33 na across
shannon02

ACE - Expert

 • 

19.9K Messages

3 years ago

You either have a misaligned dish or a bad LNB.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

3 years ago

LNB? What is that?
shannon02

ACE - Expert

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19.9K Messages

3 years ago

Its on the end of the dish arm.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
litzdog911

ACE - Sage

 • 

53.2K Messages

3 years ago

@law1427, best to call DirecTV for a service visit. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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9 Messages

3 years ago

How did you do this yourself?   What numbers did you use?

Tutor

 • 

9 Messages

3 years ago

How did you fix it?  What transporter numbers do you use?

Contributor

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1 Message

3 years ago

Re: 771 - Signal loss on satellite in 1

We started receiving thE #771 msg on HGTV channel a couple of  days ago.  "litzdog911  ACE - Expert" suggested securing some data; it follows below.  We have made no changes to any of the equipment.  We have had a couple of days of 100 temps, with 68 degrees at night.  Could this have impaced the satelite?  Have done the following:

  • Reset the receivers (x3)
  • Refreshed the receivers
  • Checked the dish
  • Checked all connections
  • Called DirecTV, who said they couldn't fix the problem from their offices.  Suggest we pay $100 for technician to come out and remedy the problem.

Any suggestions would be appreciated.

Bobi

 

Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8:      95  88 94  0   94 96 94 97
9-16:    94 89 95   0   95 97 94 97
17-24:  94 71 95 100 94 97 95 97
25-32:  95 74 94  77  95 97 95 98

 


Satellite transponders (11 total at 119º)  ******NO 119 AVAILABLE****
[Not present with Slimline 3 dish. Local SD channels for some cities, Spanish package]
17-24:  
25-32 

Satellite transponders (11 total at 99º(ca))
[National HD channels]
1-8 NA NA NA NA NA NA NA NA
9-16 0 44 0 45 0 43 0 39
17-24 0 39 0 41 0 41 0 42
25-32 NA NA NA NA NA NA NA NA

 


Satellite transponders (14 total at 99º(cb))
[National HD channels]
1-8: 51 76 47 71 48 74 43 69

9-16: 51 76 45 68 53 74 na na

 



Satellite transponders (16 total at 103º(ca))
[National HD channels]
1-8 NA NA NA NA NA NA NA NA
9-16: 34 54 32 50 28 51 24 46

17-24: 25 49 30 48 25 46 24 44

Satellite transponders (14 total at 103º(cb))
[National HD channels] 
1-8 : 34 62 31 53 26 59 26 51
9-16: 24 56 25 52 28 54 NA NA
17-24 NA NA NA NA NA NA NA NA

shannon02

ACE - Expert

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19.9K Messages

3 years ago

Your HD channels are to low call DTV $99 covered if you have the protection plan or there are videos on youtube if you want to try it yourself.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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9 Messages

3 years ago

Thank you, I like the diy ideas.....u-tube is a good source!

Contributor

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1 Message

3 years ago

How do I get rid of errors 771