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srtowens

Scholar

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122 Messages

Wed, Jan 8, 2020 1:16 AM

Why No DirecTV App For Devices Such as Amazon FireTV?

Hi,

I know DirecTV has provided a mobile app for it's customers for some time now, you know for phones, tablets, etc, but does anyone know why after all these years they still have not provided an app for non-mobile devices such as a FireTV device? Just curious as I have a FireTV device. And I mean an app that just links to your existing account, which I assume is what the mobile app does, not an app for paid stand-alone service such as the DirecTV NOW app. I could care less about any "mobile" app when it comes to watching TV programming. I never have and never will have any desire to watch a TV program on a teeny-tiny phone screen. Again, just curious, and if this has been discussed before sorry for the repetition.

srt

Responses

Juniper

ACE - Expert

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17.8K Messages

1 month ago

DirecTV's billing model has been setup that you pay for each additional TV on the account. The DirecTV app is for viewing on mobile only. So for their billing model, and to prevent abuse by those that would try to give full service to another household, DirecTV specifically does not have the app for media streaming devices. On top of that the DirecTV app does not support casting, airplay, etc. to TV so cannot be used as a workaround.

AT&T TV Now (formally Directv Now until they finally rebranded it from the name confusion), is streaming only. So that provider's model is all about being used on devices like Firestick, Roku, etc.

So DirecTV is service primarily from satellite. The mobile perks are not for viewing on TV, just the mobile (phone, tablet) itself.

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srtowens

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122 Messages

Hi Juniper,

Your explanation makes sense. I guess anyone could giver their account info to somebody else who could then access the first person's service thru a media streaming device. However, seems like in this day and age with all the technology the service provider, DirecTV in this case, could come up with some kind of preventative measures. I actually would have no use for such an app on a regular or daily basis. The only reason I even inquired about such an app is because I occasionally have signal loss during storm events and it would be handy to be able to switch over temporarily to the app until the storm passes. But again its no big deal as most times the storms pass over or subside pretty quickly. Its fairly rare when the storm, and the signal loss, last for a prolonged period of time. Anyway thanks for the info.

srt

mdram4x4

ACE - Master

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8.8K Messages

1 month ago

use the station specific apps (syfy, hallmark, ect)

select directv as your provider

follow the steps

you can then view the networks you want

it will also work better than the directv app (they really need to just pull that buggy thing)


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srtowens

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122 Messages

Hi mdram4x4,

Thanks for the suggestion. I occasionally do what you suggest, which works fine. My only complaint is that you seem to have to repeatedly input a device authorization code on-line, especially if it has been a while since you last used the particular station app. No big deal, but it gets old after a while always having to run to the computer to input the code. Just wish those apps were more stable when comes to retaining device authorizations codes. But I guess that's better than not having access to the apps at all. Thanks again.

srt

Juniper

ACE - Expert

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17.8K Messages

1 month ago

DirecTV is still primarily by satellite with all the mobile or internet perks secondary. It was hoped that these options would improve with be acquired by AT&T (a full telecommunications company), but they are still working on integrating their systems and an overhaul of the software in the boxes.

When a storm or rain fade happens you have a few options:

Use the channel specific apps if available.

Download from On Demand if your DirecTV is connected to home internet.

Watch something already recorded (if you have DVR)

For short term, smartphone/tablet, even laptop or full computer

Depending on the severity of the storm/rain fade you may be able to going into your display settings and change from "Hide SD Duplicates" to "Hide HD Channels" or "Show All Channels". The HD version though higher quality, requires a tighter beam, so when it is affected by bad enough weather the SD versions may still come through.

(edited)

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srtowens

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122 Messages

Hi again Juniper,

Thanks for the info on SD signals. Didn't know about that, so I will definitely try switching to SD during the next storm signal loss, which may happen within the next 2 or 3 days (when the next significant chance of thunderstorms is forecast in my area).

I've been thinking more about your first post (DirecTV's billing model). Seems like there should be a relatively easy solution to the issue, at least conceptually. We know the individual station apps communicate with DirecTV's system since you always have to sign in or link to DirecTV to get full use of a particular station app. Seems as though it would be simple enough then for DirecTV's tech engineers to develop their own app for media streaming devices such as FireTV, Roku, etc (i.e., the kind of app I was originally inquiring about) that would be able to communicate or interact with DirecTV's own satellite system software to confirm the number of TV's being serviced for a customer's account. As an example, say my service is authorized for 2 TVs, so DirecTV would allow for only 2 media streaming device connections as an additional perk to my account. Then say I decide to give my account info to a neighbor, friend, relative, etc, for whatever reason. Well when that person tried to connect to my account on their streaming device, due to the communication between the app software and DirecTV's system it would not be allowed because it would be seen that one more streaming device is trying to be connected than is authorized by the account, assuming I already have the app installed on both of my TVs.

Well, I might not have described/explained very clearly, but seems simple enough in my own mind, but maybe not - but DirecTV cannot tell me that the technology doesn't exist to allow something like what I tried to describe for a streaming device app tied to your existing satellite service.

Again, thanks for the info.

SRT

Juniper

ACE - Expert

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17.8K Messages

You suggestion for limiting the amount of streams per device is reasonable from a customer viewpoint. Problem is, there are people who would just give that stream to the friend/family member as they already have boxes at home and don't have much use for the app themselves. Plus DirecTV is not being paid for those 2 additional TVs.

That is why the perk is for on mobile (in low resolution) only. For TV you use a DirecTV box and pay for the authorized TV. There was the supposed idea that AT&T would transform into one TV provider with multiple delivery methods, but there is so much that must be done to smooth the separate services before that could even be a realistic dream at this point.

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srtowens

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122 Messages

One final thought to put this topic to bed. I guess the simplest thing to do is something I know DirecTV/AT&T would NEVER do. Since they do have the pay-for stand-alone app (the 'NOW' app or whatever its called these days), they could just give their satellite customers a significant discount on the app if the person wanted to subscribe to it in addition to maintaining their satellite service. In my case I know they would never give enough of a discount that I would be willing to pay for the app, as all I would be willing to pay for a 'weather back-up feed' would be maybe a dollar a month if even that much. Anyway, my original curiosity has been satisfied. Thanks for all the feedback Juniper.

srt

Juniper

ACE - Expert

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17.8K Messages

In the early days of AT&T TV Now (then called Directv Now), we wondered if there would be a discount option like you mention. But they kept it a completely separate provider. Not impossible that could change in the future, and may even be a necessary stepping stone towards a full unified experience, but I agree probably not something that would happen anytime soon. So much needs to be done from the merger itself for their existing products and services. Something to keep an ear out for, but I wouldn't hold my breath.

You're welcome. It was a pleasant discussion and I hope changes along those lines will occur at some point. Until then, I hope the other suggestions help make it manageable during those storms.

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srtowens

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122 Messages

Update on the SD vs. HD signal suggestion. Had some severe storms this morning. Once signal loss started I switched over to SD channel and no signal loss there until the storm got really bad; so it eventually lost signal as well, but not for as long as the HD channel. I guess this leads me to the question of why does DirecTV not include this bit of information on the signal loss screen that comes up, i.e., 'if you start experiencing signal loss during bad weather try switching over to the SD channel'. I mean I've been a DirecTV customer for almost 25 years (ever since they bought out Primestar) and I never knew bad weather did not affect the SD signal quite as bad as the HD signal. Sure would have been nice to know upon the introduction of HD years back.

shannon02

ACE - Expert

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18.6K Messages

DTV is shutting down the SD MPEG2 channels so it will not be working for long.

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srtowens

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122 Messages

Hi Shannon02,

Shutting down SD channels is interesting. How is that going to affect their pricing structure? I mean if HD is going to become the standard or base signal/resolution instead of SD, then how are they going to justify the $10/month extra charge for providing an additional HD signal? I mean if I am no longer going to be receiving anything more than the base signal/resolution, why should I continue to pay an extra $10/month? Knowing DirecTV/AT&T, my guess would be that they will probably just raise the price of all packages across the board $10/month and never say a thing about it (i.e., no customer notification). Will be interesting to see!

srt

Juniper

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17.8K Messages

@srtowens

HD becoming the norm, does not make it cheaper than the old SD feeds. Plus they already changed their pricing structure, in late 2015 when SD-only service was grandfathered, for new customers to reflect this, though the total cost is essentially unchanged.

Old way: Primary TV fee free, HD $10, DVR $10, Whole Home DVR $3 = $23

New way: Primary TV $7, HD included service (not even listed on bill), Advanced Receiver Services (DVR and Whole Home DVR together) $15 = $22

So costs were rearranged to include HD in the costs. So newer customers growing up where HD in the norm have what they expect. But the grandfathered accounts such as ours have the old itemization so we actually see the cost of HD in the service. In then end it is their pricing structure, nothing they have to justify. Would be nice if the cost to produce HD would go down, but doubtful it would happen. I'm guessing the networks will continue charging the TV providers for their HD broadcast, so TV providers will continue having them somewhere in their costs.

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srtowens

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122 Messages

So essentially they have already done it, without any customer notification, i.e., just absorbed that additional HD cost elsewhere, which is what would be expected of any greedy money-grubbing company. But please explain how there is a continual, indefinite higher cost for providing HD verses SD. I know as with any new development there is always going to be initial development and implementation costs, but those costs should be recouped over a fixed, definite period of time - they should not be incurred indefinitely, and HD has been in existence for quite a period of time now. As far as the program/content providers go, they are always going to want to increase their prices regardless of any specific signal resolution as has always been the case. No response to this post is really necessary as basically in my mind the cable, satellite, program provider industry is all one big scam with regards to its basic method of providing content and related pricing. And that is not going to change in our lifetime as the US Gov has shown in the past that it is unwilling to do anything about it. So no need to regurgitate all those old issues here.

thanks for everyone's response.

srt

Juniper

ACE - Expert

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17.8K Messages

Customer notification was not needed. This is because it doesn't change the billing model for existing customers. This was the new pricing model going forward for people who activated after it changed. So no reason to notify existing customers about how new customers would see their bills.

As for the continued higher cost, because the networks keep charging TV providers more for that HD content. So unless networks drop cost for HD programming provided, then TV providers will continue to have the charge somewhere in their costs.

TV providers are not a scam as you are getting what you are paying for. You may not like the principal of the matter, but in the end this is how capitalisms works. Businesses may charge whatever they feel is appropriate for their services. Don't like it, then go elsewhere, or don't get pay TV at all. This is just the reality of the situation.

The only time I could see this possibly changing is after the completion of the MPEG-2 (SD-only) shutdown. But though that might lower costs on one end, per the ever increasing costs from the networks this might at best limit how much future price increases to the customer might be. Everything goes up, regardless where the cost is itemized. I miss $0.99 a gallon for gas instead of over $3/$4 as it is now, but I get cost has gone up even though driving is standard now.

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mdram4x4

ACE - Master

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8.8K Messages

1 month ago

its not sd thats going away

its mpeg2 encoding, which is only used for sd

they can still use mpeg4 for sd if they choose

also any hd feed can be output as sd by the receiver


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New Member

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5 Messages

One REALLY BIG problem with using streaming service to a Fire Stick with DirecTV is that 1) there IS NO DirecTV app for the fire stick any more.... they switched to the ATT NOW app, BUT... 2) They have not finished linking all of the accounts... moving the DirecTV accounts to ATT.... Sooooooooo you get directed from DirecTV to the ATT Fire Stick app.... THEN you cannot log in to use the service BECAUSE the accounts are not ready yet. Nice.

Juniper

ACE - Expert

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17.8K Messages

Directv Now (rebranded AT&T TV Now) has an app for media streaming devices.

DirecTV is satellite, not streaming, where you pay for each authorized TV on the service. So their app is for on mobile devices (smartphone and tablet) only, with casting/airplay/streaming, etc. to TV blocked.

Directv Now/AT&T TV Now (streaming) and DirecTV (satellite), though both owned by AT&T, have nothing to do with each other.

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New Member

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5 Messages

Have you tried this recently? Going to the Amazon App store on the fire stick and clicking on DirecTV Now app download takes you to the ATT Now download. All of the URLs I've tried (Fire Stick or on the computer) now redirects me to ATT Now. If you have a URL you can share to take me to the DirecTV NOW download for the firestick... this is solved. If it's the ATT Now download.... it doesn't work with DirecTV accounts yet (although I suspect it will after they consolidate much of the redundant services).

mdram4x4

ACE - Master

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8.8K Messages

neither directv now or att will work with directv accounts

you need a seperate account and subscription for them

they are different companies


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srtowens

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122 Messages

Hi 'drwjschmidt',

I have no urls/links to share. I have never used a FireStick, only a FireTV device (1st and 2nd generation devices), and I have never subscribed to the "Now" service either the old 'DirecTV Now' or the current 'AT&T Now'. I have a satellite subscription instead. I've never even used the satellite service's mobile app as I have no use for either watching TV or managing my account on my mobile phone. Sorry I cannot help you.

srt

Juniper

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17.8K Messages

@drwjschmidt

The "Directv Now" app, which is now the "AT&T TV Now" app, was never used for "DirecTV".

They are two different TV providers. One cannot access the other. So there has never been a DirecTV app for Firestick as that is a media streaming device for TV that goes against DirecTV's billing model. So the app on Firestick should have only ever been "Directv Now" (before the rebrand) and not "DirecTV".

Some individual channels have apps that will allow you to use your DirecTV login for those devices, but the DirecTV app has never been for them.

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New Member

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5 Messages

Different companies or not... there is no DirecTV Now any more. All links point to ATT Now.

srtowens

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122 Messages

Hi again drwjschmidt,

I don't know when the 'DirecTV Now' streaming app was replaced with the 'ATT Now' streaming app, but if you originally had a 'DirecTV Now' streaming subscription, it would seem reasonable that you (and all subscribers) would have been notified in some form or manner of the change, with instructions on what needed to be done to continue receiving uninterrupted streaming service thru the new 'ATT Now' app (but maybe not).

Regarding the FireStick you reference, I have read numerous app reviews over the years about how some apps will just not work properly on the Firestick, but work fine on other streaming devices.

Lastly, again as other posters have pointed out, the 'Now' apps are stand-alone "streaming" apps that you have to pay for - they in no way are tied to your DirecTV satellite service, if you have a satellite service account. That was the whole issue in my original inquiry in this thread.

hope this helps,

srt

New Member

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5 Messages

I don't know when the 'DirecTV Now' streaming app was replaced with the 'ATT Now' streaming app, but if you originally had a 'DirecTV Now' streaming subscription, it would seem reasonable that you (and all subscribers) would have been notified in some form or manner of the change, with instructions on what needed to be done to continue receiving uninterrupted streaming service thru the new 'ATT Now' app (but maybe not).

You would think it to be reasonable, but its not the case. I'm was hoping that one of the DirecTV or ATT people chime in on this.

I don't use DirecTV satellite stuff.

Juniper

ACE - Expert

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17.8K Messages

And that is the confusion. This is the forum for DirecTV (satellite), specifically the app for DirecTV itself, not Directv Now/AT&T TV Now. You will need to follow the links above to get to the correct forum.

However this is a public space that is customer to customer, so official responses are few and far between.

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srtowens

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122 Messages

drwjschmidt,

I know it can be totally frustrating dealing with customer support, but have you tried actually contacting them? Have you tried the customer support number 1-800-288-2020? You can also go to the AT&T web site and chat on-line with tech support. The latter is my preference, or at least first choice. Usually trying to talk to someone on the phone is my last resort as sometimes it seems to take forever to get thru to a live person:)

Also if it is a FireStick (hardware) problem you may also need to contact Amazon's customer support.

srt

srtowens

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122 Messages

Looking at the Amazon AT&T TV app info, more developer contact info follows:

- [email scrubbed]

- https://att.com/directvnowhelp

Also looking at a lot of negative app reviews, it seems as though the new streaming app is NOT compatible with any 1st generation Amazon device. Don't take my word for it (i.e., confirm yourself), but if your FireStick is 1st gen, you will likely need to upgrade to a more current device if you want to continue your subscription thru the current streaming app.

srt

(edited)

New Member

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5 Messages

It's a second gen Fire Stick, less than 30 days old. This is extremely odd because customer service says "Just download the DirecTV Now App" and use your username and password, but when I try to download the app from either the Amazon store or from DirecTV I get the ATT Now app instead (I'd bet a million bucks they are merging them... as witnessed to when I go to the DirecTV site, try to log into my DirecTV now account and it takes me to the ATT Now login... and says... oops we have not created your ATT account from your DirecTV account yet so please stand by). Tried it on several devices just to make sure it wasn't a cache thing. No joy. I will try the other forums... the title of this one fooled me to start, my fault. I may just abandon this whole line of thought and go with a different provider that shows me through a free trial that theirs works. Can't wait forever.

Juniper

ACE - Expert

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17.8K Messages

Because too many people confused "DirecTV" and "Directv Now" because of the similar names, the service was rebranded as AT&T TV Now. So Directv Now is the old name for AT&T TV Now, so you should just use the updated app. Any customer service agent saying the old name is probably just used to it out of habit, but has been long enough they should be better about using the new name.

Now of course if the new app is giving you issues, then perhaps someone in the AT&T TV Now section of the forums can provide some other suggestions to get it working. Directv Now logins, as well as DirecTV, have been merging over to full AT&T logins within the last year which has caused some login issues. Either first logging into AT&T as directed is all that is needed, though some had to reset their logins after that as the initial migration hiccupped. Good luck.

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