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Sun, Sep 20, 2020 5:16 PM

When will my directv app update to new programming I added 24 hours ago

My directv app has not updated to new programming I added over 24 hours ago even after logging and out several times. 

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Brand User
ATTHelp

Community Support

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136.7K Messages

a month ago

We can help with your DIRECTV App, @joelhartz1

 

We want to make sure we understand your technical issue.

 

  • The programming that was changed, was it an additional a la carte package, or did you change your base package? 
  • Are those channels showing on your receiver? 
  • Have you set up your app to show your favorites, rather than all channels? 

You can check your favorites by going to Watch on phone > Set Guide to All: Guide. At the top of the guide, there are two boxes one is Date & Time the other will say one of these combinations:

  • All: Guide
  • All: My Favorites
  • My: Guide
  • My: My Favorites

If all of this is set correctly and you're still not seeing the channels, we may need to delete the app completely and download it again. You can also try alternate devices, if possible. 

 

If this doesn't help, let us know! 

 

Raychel, AT&T Community Specialist.  

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