Skip to main content
AT&T Community Forums
Announcements

Contributor

 • 

2 Messages

Sun, Dec 2, 2018 4:47 AM

What is Error Code 5? When trying to rent or buy an On demand Movie?

When trying to rent an On Demand movie, I choose a movie, select it and the set shows that it is preparing for playback, at that point a screen pops up asking if it’s for purchase or rental, but before I can move to chose which option the screen jumps to my List Screen and displays the message, “Error Code 5: ...   technical assistants and even supervisory staff can’t give a clear explanation.

i thought on demand meant right now, not tune into an ongoing movie oh schedule one for viewing at a later time ,   Duh?

Responses

Brand User
ATTHelp

Community Support

 • 

136.3K Messages

2 years ago

Hi there @BMCCrusty

 

We're aware that some customers are getting error code 5 and are currently working on a solution. We ask for your patience while we working on fixing this for you. In the meantime, try troubleshooting your receiver to try to clear the error message.

 

Thank you for reaching out.

 

Aminah, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

1 Message

I’m sure if we told you we aren’t able to pay our bill right now and we can’t clearly explain why - you would certainly disconnect our service...... 🤬

Contributor

 • 

2 Messages

2 years ago

This is not the service I expect from AT&T plus I got another weird error
code last nite while trying to record a program. I was joining a movie on a
regular channel and trying to use the “<<“ feature. I go an error. Y’all
are about to lose a long-standing customer!

New Member

 • 

1 Message

a month ago

Here it is September 2020 and guess what?  I am trying to buy Let Me In the movie and I get error code 5. Why has not somebody come up with a solution?

Get started...

Ask a new question