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Teacher

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23 Messages

Mon, Feb 10, 2020 8:54 AM

wATch Tv app premium service HBO FREE still being charged on my Direct TV Bill

I chose HBO as my premium service on my unlimited and more premium wireless service via the wATch Tv app, as you can see in the picture I’ve clearly chose HBO as my premium service and on the FAQ section it states:

Direct TV customers will see a bill credit in 2 Bill cycles it has been 7 months, and yes it’s the same address for my wireless and DTV accounts and DONT live in Puerto Rico or the US Virgin island So why am I still being charged $17.99/Month for HBO on my DTV bill

Responses

shannon02

ACE - Expert

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19.2K Messages

2 months ago

This is a customer to customer forum with no access to any accounts.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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23 Messages

I’m not try to access any accounts, or give access. I’ve read other post where people have had similar problems with free hbo via the watch tv app

Teacher

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23 Messages

how is my post any different than this post:

other than I used pictures to help illustrate my issue

https://forums.att.com/conversations/watching-directv/unlimited-and-morepremium-channel-on-directv-receiver/5df023d4bad5f2f6067aacd4?page=2

sandblaster

ACE - Expert

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35.9K Messages

The point is this is a customer to customer forum, not customer support. No one here can fix your bill or explain why you are still getting charged, you shouldn’t be.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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