***UPDATE*** Mobile DVR Outage Resolution Slated for Tonight, Per DirecTV
***UPDATE*** Outage Resolution Slated for Tonight, Per DirecTV
Per DirecTV, the Mobile DVR outage will be resolved via a Receiver UI update that will be pushed out at midnight (unsure of time zone). Here are the details from the chat session I just had with them:
Roseleena : let me explain this issue .
Roseleena : As the back end engineers recently updated the User Interface in the receiver most of the customers are facing this issue , but not to worry they are working on fixing this issue by updating new modified User Interface in your receiver .
Roseleena : The new UI will be updated in your receiver in mid night today , I request you to leave the receiver powered On and uninterrupted to update the new UI
Roseleena : That will resolve this outage .
Me : OK - can you be specific as to the outage that will be resolved? What are the impacted services?
Roseleena : Actually this is a temporary outage , it wont affect any of your receiver as of now it only disabled the DVR function for the maintenance , that is the reason you are facing this issue .
Roseleena : Do not worry other than that there is no impact in the receiver or services .
Me : OK - so if I am understanding you correctly, as of midnight tonight, Mobile DVR service for the DirecTV mobile app will be fully restored, granting access to my receiver's DVR to all mobile devices on the same network?
Roseleena : Yes you are correct , as you have reached me I have also raised a request for Email notification so once the update in complete in the DVR you will be notified and for your information next day morning you need to reboot the receiver once to refresh the new update .
Me : ok - I'll keep an eye out for the email. Thank you for your help.
Roseleena : You are most welcome.
Roseleena : Is there anything else I can help you with? I'd be glad to assist.
Me : that's it - have a great shift!
Fingers Crossed! 😉