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Contributor

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1 Message

Fri, Apr 27, 2018 5:47 PM

Unable to use mobile dvr with DirecTV app

App just keeps saying that it cant connect to DVR. Using the latest android on an Galaxy s8 Active. I have registered and opened numerous times on the network @ my house that DVR is connected to

Responses

Mentor

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55 Messages

2 years ago

The Directv app is broken for many people (maybe everybody) in exactly the way you describe (myself included -- it last worked for me for 2 weeks back in February).  DTV is aware of the problem (they used to accept direct messages to

 

"ATTCares," but not longer.  From that dialog with them, I learned there is no timeline for resolution.  

Unfortunately, as mentioned above, this website will no longer allow direct messages to the help team.  Incredibly, we are supposed to solve each other's problem.  


Best of luck to you (and all of us).  This is hugely frustrating, and completely unacceptable, as the app still claims on start "It's Your TV - Take It With You!"  Please fix this glaring issue, AT&T!

Brand User
ATTCares

Administrator

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107.8K Messages

2 years ago

Hello @Bcole35,


I am very sorry to hear of the issues with using the mobile DVR feature! I definitely understand the concern and I would be more than happy to provide some assistance with this!


We have a few great resources online which can provide more information on what is needed to use the feature, as well as steps on how you can Troubleshoot DirecTV Everywhere.


If you continue to experience issues, please let us know, and we can take a deeper look in to what could be causing the problem. Have a wonderful day!


Nicole, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Mentor

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55 Messages

2 years ago

Dear AT&T,

 

What is AT&T’s plan to fix DVR access and DVR live streaming when the user is out of home?

 

 

Contributor

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26 Messages

3 weeks ago

So frustrated with this issue happening and no help or fix from AT&T, but at least I am not the only one. As long as I have had DTV I have had this issue, and it stems from crappy app and lack of functionality for us to manage our Genie DVR registrations. My specific issue is with our DVR showing 5 registered devices (max), yet all are no longer in use and I cannot clean them up. Every few months, my mobile app takes a dump and registration is no longer valid, and trying to re-register or uninstall and re-register fails (because of max registrations). In past I have managed to get AT&T support on the phone and get it resolved within somewhat reasonable amount of time, yet they always fail to clear out all other old registrations, just the old one for my current device. However, throughout 2019 when trying for past few months of it being broken again, I just waste many many hours getting bounced around and getting nowhere. Just another pro towards cutting the cord.