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New Member

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4 Messages

Mon, Jun 1, 2020 4:31 PM

This feature requires an Internet connection

Trying to get on iheartradio and get this message, but when I go to internet setup, it says I am connected. I have already restarted the receiver and my internet router and checked all connections. The regular TV stations are playing and the internet icon next to the time shows connected. I've been listening to iheart thru my directv for months now while working from home. Ideas?

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ATTHelp

Community Support

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124K Messages

a month ago

Hello @tnbeasly91,

 

Here is a few steps to try to get the iHeartRadio app connected to the internet:

Please let us now if this gets you back listening to iHeartRadio.

 

MikeB,  AT&T Community Specialist

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New Member

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4 Messages

We reset all of our receivers and checked all connections. The message says "This feature requires an Internet connection. To connect, select MENU>Settings & Help>Settings>Internet Setup and follow the onscreen instructions." When i get to Internet Setup, it already says "Internet Setup Successful" even without me doing anything. However, I did all of the setup things & am still getting same message when I try to tune to iheart.

New Member

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4 Messages

I've been on the phone w tech support (at&t) for an hour. He finally tells me Congress didn't approve something that caused a problem w iheart radio & directv beginning June 1, 2020. I'm not sure I believe that because he also said i need to wait 24 hours from resetting my receiver for the apps to reset.

If I go directly to iheartradio through Apps instead of tuning to channel 799, it says "TV Apps is still initializing. Please try again later. (818)

shannon02

ACE - Expert

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20.2K Messages

AFAIK the FCC allowed the DNS channels to expire and it doesn't have anything to do with iheartradio streaming to DTV receivers.

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Brand User
ATTHelp

Community Support

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124K Messages

Hey there, @tnbeasley91!

 

After changing any internet settings, it can take 24-48 hours for your TV Apps to reinitialize. 

 

If you continue having issues afterwords, reach back out to us and we'll be glad to help!

 

Donovan, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

It has been over 48 hours, still getting the same message that the apps are still initializing. Can any At&t employee confirm that there is an FCC issue? There is nothing that I can find in the public domain about one.
Brand User
ATTHelp

Community Support

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124K Messages

Hi @tnbeasley91,

 

We are unable to comment other companies. You can try refreshing your DirecTV services. This will sync your accounts and services.

 

Let us know if this helps.

 

 

Max, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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6 Messages

I am having exact same problem. Started June 1. Tv apps still initializing.

Talked to customer service they escalated issue. It has been a week, haven't heard anything back from them yet. I reset everything, router, receiver. Still same error message.

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