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2 Messages

Wed, Sep 16, 2020 1:29 AM

Surface Duo and Directv App: No video but sound

My Surface Duo has the Directv App. It opens like it did on my Samsung Note 9 but the video doesn't show but I hear the sound just fine. Any thoughts on how to fix this issue?

Don10

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shannon02

ACE - Expert

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21K Messages

a month ago

This is what it does when someone tries to cast or stream to an external device from the mobile device.

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ATTHelp

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136.4K Messages

a month ago

You are on the cutting edge of new technology with this phone, @don10acker

 

After doing some research on the phone, there may be a few things we can try.

  • I'm seeing that some apps are not fully compatible...yet. As with most new technology, with more time they will most likely be updated.
  • You can try watching through a browser instead of the app, on normal phones, the website will launch the app but I'm not sure if the Surface Duo will react the same. 
  • If all else fails, you can use your DIRECTV credentials to use third-party apps, such as ESPN or TBS until we update our app. The only thing missing with this option is the ability to watch recordings while at home but most apps have on-demand and live TV available.  

If you have any other questions or anything else we can help with, let us know! 

 

Raychel, AT&T Community Specialist

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New Member

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3 Messages

18 days ago

Was Rachel's initial response really "I looked into this and I see our app isn't the only one that doesn't work on the Duo." That's what's wrong with America these days. Folk always wanna pass the buck and shift the blame. Nobody asked about any other app but Directv in this forum. Geez... 

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