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New Member

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3 Messages

Mon, Sep 21, 2020 12:57 PM

Sunday ticket and Roku

I cannot sign on to Roku for NFL Sunday ticket. It is working fine on my iPad and phone. I’ve checked the password multiple times and it is correct.

 

Responses

Brand User
ATTHelp

Community Support

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136.2K Messages

a month ago

We can certainly help with that Sunday Ticket app issue, @q9272678.

 

If you’re able to login on your phone and iPad, that suggests the issue is with the Roku device specifically. Go ahead and delete the app from your Roku device, and then reinstall it. If there’s a lingering bug in the background, that should get it fixed.

 

If you’re still having login problems on the app after reinstalling it, reset the password for your account. This will perform a minor refresh of your account, and may fix the login problem for the Roku app.

 

Let us know if that works or if you need more help, @q9272678, so we can get you set for next Sunday!

 

Genevieve, AT&T Community Specialist

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New Member

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3 Messages

a month ago

Tried both..... No luck. Didn’t work.

Brand User
ATTHelp

Community Support

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136.2K Messages

a month ago

Hello @q9272678,

 

Let’s get your entertainment back,

 

We would like to ask when you attempt to sign in what happens? Is there an error message? Does it just loop and load?

 

While we await an answer to the above question we recommend visiting the Roku support page since this issue seems to be happening only on the Roku device.

 

Thank you for chatting with us @q9272678 we look forward to hearing from you.

 

@KaneB, AT&T Community Specialist

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New Member

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3 Messages

a month ago

I get a message that says “we couldn’t find the email address and password combination on file. Please try entering your info again. “

2

sandblaster

ACE - Expert

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43K Messages

25 days ago

Do you have the regular satellite Sunday Ticket or the streaming only version? I believe the Roku app is only for the streaming only version.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

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136.2K Messages

25 days ago

Hi @q9272678, we are here to help.

 

 

@sandblaster is correct when he stated that to stream NFL SUNDAY TICKET,  you must have the streaming only version.

 

Here is the compatible devices and browser with the NFL SUNDAY TICKET App.

 

Which NFL SUNDAY TICKET do you have?

 

Let us know so we can better assist you.

 

Lafayette, AT&T Community Specialist

 

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