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Thu, Feb 7, 2019 12:04 AM

Not working on Roku Apps!

Everytime I try to sign in to my service provider on my apps, it says I don’t have subscription to my directv channels. Contact my service provider. They can’t figure it out. It shows I have subscription to those channels on their end! But it’s not allowing me access to them on the individual channel apps. 

Note: I just recently had my service disconnected and now it’s reconnected. It worked prior to disconnecting and now it’s not. So they can’t figure it out and suggested I ask you guys! Also when I’m on my directv app, it also says I don’t have subscription to channels but I do! Please help!


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Community Support


133.5K Messages

2 years ago

Hi RavenRock1973,

If you were able to stream and now you are not, you may need to create or register an AT&T Access ID.

  1. Create an AT&T Access ID.
  2. Already have an access ID? Find it now.

To stream, you will need to accept Terms & Conditions. 

If you have AT&T Internet service, you will still need to create a Member ID to view DIRECTV content. The AT&T Email you created will not work unless you set it up as mentioned in the this website.

Thank you for reaching out to AT&T's Community and Forums Team.

Lafayette, AT&T Community Specialist

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