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New Member

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2 Messages

Mon, Aug 10, 2020 6:34 PM

NFL Sunday Ticket U (for students)

I am stuck in a never-ending circle that will not allow me to register for NFL Sunday Ticket U. 

 

The Sunday Ticket U website (https://nflst.directv.com/student) was unable to automatically verify my enrollment with just my school, name and birthday.  So, I submitted my schedule information via the website's prompts.  I received an email about a half hour later: "Congratulations. We have successfully confirmed your university student status. You are now eligible to purchase NFLSUNDAYTICKET.TV U. Click the following link to get started: Start Here"

 

The "Start Here" link takes me to the Sunday Ticket U eligibility page, but with my college auto-populated.  I again insert my name and birthday, and am met with an error message telling me: "Looks like you already created an account.  Please sign in."

 

Of course, I did not create an account.  Any attempt to sign in, create a User ID, or recover a "forgot" user ID/password is unsuccessful, because I never created an account.  For 24 hours, I have attempted to "chat with an NFLSUNDAYTICKET.TV specialist," but of course that website never provides an active link to chat with a rep.

 

I would like to sign up for Sunday Ticket U.  I'm eligible, and am ready to exchange my money for services.  I am unable to do so, and request assistance.  

 

Responses

Accepted Solution

Official Solution

nabukl

ACE - Professor

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3.6K Messages

a month ago

It's too soon to sign up the "links" aren't active yet.


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Former directv csr and tech support rep.
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New Member

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2 Messages

a month ago

Thank you for the reply.  It seems odd they'd be emailing direct links that aren't operational!

Brand User
ATTHelp

Community Support

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133K Messages

a month ago

Hello @nlc_sunday_ticket

 

It's unfortunate to hear that you're having some trouble signing up for NFL http://sm.att.com/552832a9 - U. We're glad to assist you.

 

To confirm, the order option opened on 7/15/20 so you should be able to process the order. It looks like there may be a profile for you already. Without having your details it can be a challenging assisting you through this public AT&T Community Forum; however, be assured we can work through this.

 

You can chat with us by using this link and scrolling to the bottom of the page for the chat button. You will see "Prefer to Chat". If you run into any further issue,I would recommend reaching out to us on the DIRECTV side of the AT&T business by calling (800)531-5000. We can get you to a specialist with our NFL SUNDAY TICKET team to review and resolve. 

 

Chad, AT&T Community Specialist. 

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New Member

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1 Message

9 days ago

Hi.  I was curious if you ever got this issue resolved. I'm having the same problem. I was verified student but going through that same never ending cycle. Any advise would help. Thanks 

New Member

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1 Message

9 days ago

I am also having the same problem. I've been getting the run around on the phone for 2 days. Eventually I was told sunday ticket would not be able to help and to try and find a different phone number on the website for help. Does anyone have any other ideas? 

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