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Tutor

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4 Messages

Wed, Jul 24, 2019 4:42 PM

New house cannot get DTV. NFLSUNDAYTICKET.TV says my address is not eligible. What to do?

I am sure this has come up before but my search came up empty. I have had DTV (and NFL Ticket) since 2000. I recently bought a new house and moved in. DTV tech came out to do the move on on 7/17/19 and informed me that due to trees (not my trees unfortunately) that I cannot get the service due to line of sight. He said he got no signal on any satellite. My order was cancelled due to that issue. I have called in and they keep telling me to go to NFLSUNDAYTICKET.TV to get signed up there, but it will not let me sign up because it is saying my address is ineligible. I want to get the Ticket again (Falcons fan in PA). Any pointers/help here? Seems like my address likely needs coded in the system as not able to get the full service. 

 

Thanks in advance.

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

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112.9K Messages

8 months ago

Hi there @ed5275,

 

I sincerely appreciate your patience. Please call  (888) 778-8806. Monday-Sunday 7:00 a.m. - 11:00 p.m. ET) and explain your eligibility issue. I look forward to hearing about the outcome of your call. If you have any challenges still, I'll be here for you. 

 

LaneS- AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Administrator

 • 

112.9K Messages

8 months ago

Hello there @ed5275

 

We have a streaming option available to you. Please visit STREAM LIVE NFL GAMES

Enter your address. If you receive any error codes or messages not allowing you sign up for services, please send us a screen shot of that. We know how important your NFL games are. 

 

Lane, AT&T Community Specialist

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

8 months ago

Hi Lane @ATTCares 

Unavailable Address.jpgAddress not available

Still is not accepting my new address. 

Brand User
ATTHelp

Administrator

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112.9K Messages

8 months ago

Hello again @ed5275,

 

Please forgive me for the delayed responses. You are correct that your address is the reason you are ineligible for the NFL SUNDAY TICKET. No worries though, I am in the process of getting that corrected. Thank you for your patience. 

 

Lane, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

8 months ago

Hi Lane,

I called them and they have to send out another tech to tell me I can't get service and put the correct code on the account so I can be eligible for the online Sunday Ticket. He is coming tomorrow from 12-4.

Tutor

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4 Messages

8 months ago

@ATTCares

 

Hi Lane,

Had the second tech out on Tuesday and he coded the cancellation properly. I got the most helpful person (Craig) on the phone at the number you provided. After 45 minutes of challenges on your end, Craig got the sign up email to me and I registered for NFL Ticket Online. Thanks for getting me in touch with the NFL Ticket team rather than the normal Customer Service. It took some hoops, but I got the solution I needed. Thank you.

Brand User
ATTHelp

Administrator

 • 

112.9K Messages

8 months ago

Hello Again @ed5275,

 

Thank you for reaching back out to me, and letting me know that you have been set up now. That's great! I really do apologize for the length of time it took, and the hoops. I was unaware of any email that could have saved you some time. I'll have to look for that some more. Enjoy your NFL SUNDAY TICKET and thank you for being a loyal AT&T customer. 

 

LaneS-AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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