Mobile app isn't working.

I use my mobile app every day. Used it last night, no problems. this AM when trying to use it, I keep getting an error message that says please check your network connection and relaunch the app. I have uninstalled the app on my phone and reinstalled it. My box is connected to the internet, and is working fine. I have it set up with Whole home access including mobile use. I have reset my box. I still am getting the same message. Even getting the same message when I try to use it on my laptop. What else do I need to do?

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ATTHelp

Community Support

•

144.4K Messages

7 months ago

Good Morning @kambourish,

Let's see what can be done to get you back to your favorite DIRECTV content.

Here is a great article about DIRECTV App Not Working.

There are some simple troubleshooting steps you can try from your device to get this corrected.

Power cycle the device.
Ensure the device has good connection to the internet.
Clear cache and cookies.
Close out of any apps/browsers running in the background.
Be sure you have the latest software updates on your device.
Uninstall and reinstall the app.

Please let us know if this helps.

MikeB, AT&T Community Specialist

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kambourish

Mobile app isn't working.

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ATTHelp

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