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Mon, Jun 29, 2020 7:53 PM

Mobile app isn't working.

I use my mobile app every day. Used it last night, no problems. this AM when trying to use it, I keep getting an error message that says please check your network connection and relaunch the app.  I have uninstalled the app on my phone and reinstalled it.  My box is connected to the internet, and is working fine.  I have it set up with Whole home access including mobile use. I have reset my box.  I still am getting the same message.  Even getting the same message when I try to use it on my laptop.  What else do I need to do? 


Brand User

Community Support


144.4K Messages

7 months ago

Good Morning @kambourish,


Let's see what can be done to get you back to your favorite DIRECTV content.


Here is a great article about DIRECTV App Not Working.


There are some simple troubleshooting steps you can try from your device to get this corrected.


  • Power cycle the device.
  • Ensure the device has good connection to the internet.
  • Clear cache and cookies.
  • Close out of any apps/browsers running in the background.
  • Be sure you have the latest software updates on your device.
  • Uninstall and reinstall the app.


Please let us know if this helps.


MikeB, AT&T Community Specialist

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