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Contributor

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4 Messages

Wed, Feb 19, 2020 4:12 AM

Mobil app will not open on Samsung galaxy 8

App has worked in the past but now will not open. I get a message that the app has stopped working and then it closes. I have reinstalled the app several times and rebooted my phone but nothing changes.

Responses

Brand User
ATTHelp

Administrator

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113.1K Messages

2 months ago

We're happy to help, @mar5389k.

 

We suggest trying some troubleshoot options that are a bit more thorough. Our article on App Help & Sign In Solutions will give you step-by-step instructions on how to get the app to function properly. You may want to start with the section titled App Troubleshooting.

 

We hope this helps. If you require further assistance with this issue, just let us know.

 

Aminah, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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4 Messages

Thanks for the input. I have tried the app troubleshooting without success. I had a lengthy on line chat with a Directv expert without success, a discussion with their Digital Assistance group without success. Since DTV will not stream on my Surface Pro, my PC nor either of our smart phones, we have decided to cancel our DTV subscription and move on.

mobilemax

Employee

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796 Messages

2 months ago

Hello,

I would try checking for phone software updates and then reinstall the app. If that doesn’t fix it, it appears it’s been an issue for some users for a while, see here: https://forums.att.com/conversations/directv-apps/direct-tv-app-keeps-closing-while-attempting-to-watch/5df025afbad5f2f606953ded

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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