"Looks like NFL Sunday Ticket is Not Part of Your Current Programming" error message
I have had the nfl sunday ticket tv to go, the streaming only service, that I was charged for it in August for the 2020-2021 nfl season.
I had been using the old app for about four nfl seasons now with minimal problems. This year, you guys updated the app and I have had a problem.
I am usually able to login into the app by the thursday night season opener and it showed me the upcoming games on Sunday and I was able to watch games on Sunday but this year all I get is this error message.
"Looks like NFL Sunday Ticket is Not Part of Your Current Programming. Please Contact Direct TV Customer Care to add it"
I contacted Direct TV customer Support and they couldnt tell me what the problem is, directed to your website nflsundayticket.tv and the help page, I have uninstalled and installed the app with no success. And reading through this forum, some of your customer service representative told some of us to wait until sunday to see if it starts working
Well, the same error message has occured for me even on Sunday morning when the actual season starts.
I am not a direct tv customer and I shouldnt be getting this error message to have it added.
I and others have paid alot of money for this service and its very frustrating to not get a definitive answer and solution to why we are not able to get the service we paid for. Communication on the app would save a lot of worried people
You guys updated the app and left your customers with no guidance on the app to what the issue is or give any assurances or a proper phone number to call to properly address our issues.
Can you explain to me what the issue I have is and how to resolve before the games start today