Ask a question
For the latest on our response to Coronavirus (COVID-19), click here.
Tue, Oct 16, 2018 1:10 AM
I either get told my user name and password don’t match up with their files or whoops you entered a invalid character
a year ago
Hello @Wrb102186!We're always here to help! Were you able to login into the App before now? Do you have an AT&T Access ID? If not, please Create an Access ID or Find it if you already have one.
We also suggest that you view this article to help you with details on How to get help with your DIRECTV App sign in Solutions.We're here if you need anything else!
Yetty, AT&T Community Specialist
Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.
9 months ago
I get these errors. I use my ATT ID but the Direct App says it doesn’t recognize it.
6 months ago
Same here. I can't get help on this problem anywhere so trying this forum. I can log into my AT&T account OK, but that same info does not work with the DirectTV app. If I follow links to find my access ID, there is a second account ID there which I've never seen or setup, but that also does not work to start the app, and attempts to combine the IDs (provided by AT&T) do nothing but take me to a page asking if I'm sure this is the ID I want to combine (whichever one I select). Then I'm taken to an unrelated page having nothing to do with combining IDs!! So it is a useless circle of getting nothing done, and no way to find a solution. I've deleted the DirectTV app as a result of this ridiculous hassle, but if anyone knows the solution this problem (it is impossible to contact AT&T directly about anything except sales) please reply and I can try again. Very frustrating!