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ATTDIRECTVCare

Community Support

 • 

1.1K Messages

Fri, Oct 21, 2016 4:41 PM

How do I watch local channels on the DIRECTV app?

Local Channel and app.jpg

 

 

If you’re NOT able to see your local channels on the DIRECTV App we have a solution for you!  All you need to do is Register your device to your Genie (HR44+).

 

Remember, the 1st device registered must be done at home.  2nd and subsequent devices can be done from out of your home.

 

Steps to register your iOS and Android device

  1. Go to iTunes App Store or Google Play.
  2. Download DIRECTV App.
  3. Sign into the app with DIRECTV.com username and password.
  4. Follow instructions based on device type:
    • Tablet:
      1. Select Playlist
      2. Select My Downloads
    • Phone:
      1. Tap the 3 lines at the top left (hamburger menu)
      2. Select Playlist
      3. Select My Downloads
  5. Select Register your iPhone/iPad/Phone/Tablet.
  6. Edit the Device name as desired.
  7. Select Add Device.
  8. If registration was not successful, try the below steps
    •  Does the DIRECTV App On Screen Display give an option to "Enter Serial Number or ID"?
      1. On the Genie, scroll up to get the Network/IP Address
      2. On the DIRECTV App OSD, select Enter Serial Number or ID.
      3. On the DIRECTV App, enter the IP Address.
      4. Did the DIRECTV App successfully register?  If not, chat with us here.

AT&T Customer Care

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For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

timbuk2okc

Scholar

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341 Messages

a year ago

Wasn't able to accomplish this.

timbuk2okc

Scholar

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341 Messages

a year ago

Wasn't able to accomplish this. Where is the help that will enable me to get my local news when I'm only 90 miles away from home and able to see the channels using rabbit ears on a tv But I can't stream them when I log into DirecTV.

Contributor

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1 Message

8 months ago

This DOES NOT work and hasn’t for years. It is the same thing they read to you when you call in for support. Worthless app.

New Member

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1 Message

5 months ago

Still does not work. Had local channels one day and don’t another. The directv is on the same network as phone and tablet. I am not sure why, if I subscribe, it is this difficult. Check my account, use the location on my device to determine available channels. This should have zero to do with my DVR.

Contributor

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2 Messages

5 months ago

What’s really interesting is that some channels work perfectly others say there’s a problem with my network and ALL of my locals give me the ”reciever is in use” error. Very disappointing considering your competetion is WAAAY ahead in this area.

Contributor

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5 Messages

3 months ago

It is now working. Thanks!

Brand User
ATTHelp

Community Support

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127.3K Messages

Thank you for confirming that you can now see locals on your DTV app. Please feel free to reach out to us if you have any questions or concerns.

Thank you for being part of our AT&T Family.

Charles, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

a month ago

My IPad Device is registered but under the setting in the Direct TV App under DVR Access, I am not able to update Live Streaming.  The message says not connected to the Receiver but is in gray and cannot be changed.  What can I do to stream live TV, particularly my local channels?  

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