HBO Max

Hey, @b_shepler. We'd be glad to help you stream your HBO Max.

We'd recommend checking to make sure it's activated on your account already, which you can do by following these steps:

• Log into your myAT&T profile.
  
  
• If it says Activate your HBO Max:
  
  
  1. Activate your HBO Max account by clicking Activate HBO Max.
     
     
  2. The HBO Activation page will load. Select Setup My Account.
     
     
  3. Follow the on-screen instructions.
     
     
• If it says Start Watching Now:
  
  
  1. You have already activated your HBO Max account.
     
     
  2. Try accessing the HBO Max app or hbomax.com and sign in using your AT&T User ID and Password.
     
     
     • If you get an unsubscribed message with your AT&T credentials, click forgot User ID and follow the steps.
       
       
  3. If you do not remember your password, select Forgot Password to reset your password.

Please give these steps a try, and let us know if it still won't let you sign in, or if we have to try something else.

Ramses, AT&T Community Specialist